$*** in charges after traveling to FL. When we arrived at the airport and went to chec...

GetHuman-jesserop's customer service issue with Spirit from May 2018

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The issue in GetHuman-jesserop's own words
$*** in charges after traveling to FL. When we arrived at the airport and went to check our bags, we were told the flight was already closed ** minutes before the flight time. This was not noted in the confirmation emails I received or on the ticket. The ticket indicated the gates close ** minutes before the flight time. I would like the $*** charges to change flights refunded since we had to spend another * hours in the airport as a result of this rule we were never notified about.**I paid an addition $*** for additional checked bags, but there was another $** I was charged for and I don't know why. Please explain or refund as well. **If I can't get at least some of these superfluous charges refunded, I can't see myself ever flying with Spirit again. **Thank you very much for your assistance
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Spirit

Customer service issue
Reported by GetHuman-jesserop
May 2nd, 2018 - a yr ago
I have an issue with Spirit too
Not resolved
Seen by 3 customers so far
Similar issue to 4874 others
0 customers following this
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Timeline
GetHuman-jesserop started working on this issue
May 2nd, 2018 2:56pm
GetHuman-jesserop indicated the issue is not fixed yet.
May 2nd, 2018 4:18pm
GetHuman-jesserop indicated the issue is not fixed yet.
May 3rd, 2018 5:23pm