Spectrum Customer Service Issues

I recently added a line to my Spectrum Mobile account and chose an iPhone 12 mini as a back-to-school gift for my son. After the device arrived via FedEx, I noticed a bulge in the middle of the phone, indicating a potential battery issue. Despite the Apple logo briefly appearing, the phone wouldn't power on properly. Research revealed the battery swelling problem, posing risks like toxic gas leakage or even explosion. Concerned about the safety hazard, I documented the issue with videos and photos and contacted Spectrum for assistance. However, after unhelpful suggestions to reach out to Apple or file a claim with FedEx, the situation remains unresolved, with the defective phone stored in its box for over 12 days. I am eagerly awaiting a timely response from a supervisor to address this potentially dangerous situation.

I've been struggling to access my Spectrum Mobile account online for a year and a half. Every attempt to get help or receive a physical copy of my statement has failed, as I can't access it online. Despite making successful phone payments over 10 times, the issue with accessing my account online remains unresolved. This situation is extremely frustrating. I hope for assistance to avoid the need to switch providers. Thank you.

I am a Spectrum customer with bundled telephone, internet, and cable TV services. My internet and phone have been down since Sunday. This isn't the first time it happened, as all services were out for three days about five weeks ago due to a storm. Spectrum's reliability is concerning, especially during storms. The company should invest in infrastructure improvements to avoid frequent outages. I believe customers should be refunded for the days without service. A management commitment to improving infrastructure and prompt restoration of services is necessary. My phone number for reference is [redacted].

Yesterday, on 8/9/21, I believed Consume Cellular had terminated my Spectrum account, but this was not the case. They instructed me to insert the SIM card they had sent and informed me to call Spectrum to cancel. Unfortunately, the phone provided did not function for calls, so I traveled to the nearby Spectrum store in San Marcos TX, just 5 miles away. Despite being the only customer present among 4 representatives, none could assist me. They allowed me to use their phone to contact customer service. Speaking with Elaine, I found out I had a remaining balance of approximately $6, which needed to be settled via Autopay before transferring to Consumer Cellular. Although I requested to make the payment promptly in-store or over the phone, she insisted I wait for an email confirmation that my credit card would automatically pay the $6 through Autopay. It has been more than 24 hours since speaking with Elaine, and besides receiving an email with instructions to unlock my phone using a code, my phone still displays "no network connection" or "mobile network unavailable" upon startup. As a senior citizen living alone, I am disappointed with the lack of assistance and customer service, prompting my decision to switch carriers. Incapable of texting or calling, without the Spectrum SIM card, I will soon need to visit a friend to borrow their phone. I am reaching a breaking point and struggle to contain my frustration, as this situation has already raised my blood pressure. If only the process was more user-friendly.

About a month ago, my Spectrum DVR stopped working, so I went to the nearest Spectrum store (an hour away) to exchange it. The staff member there gave me a replacement DVR, apologizing that it was the only one available. Upon setting it up at home, I noticed many channels were missing. After contacting customer service, I was informed that I needed to upgrade my package and internet for an added cost to resolve the issue. Despite already paying a high fee for my service, I made the upgrades. However, the new DVR has been disappointing. The guide often malfunctions, I can't schedule recordings, and canceling shows is problematic. I miss the features of my old DVR, and the internet speed hasn't improved. I am requesting a new DVR to be sent to me promptly and a review of the necessary package for optimal functionality.

I am extremely dissatisfied with the service provided. For over three weeks, I have experienced inconsistent service due to a cable disruption caused by the gas company. Despite paying a significant amount of money, the service has been poor. Not all the channels promised are available on our TVs. Issues persist even after promised discounts for the faulty repairs were not applied to my bill. I have inquired about reducing my internet costs after a promotional period ended abruptly with a price increase, but my bill remains exorbitant, especially given the lack of proper service. I demand that the repairs be completed satisfactorily, or I will consider taking my business elsewhere. I find it noteworthy that none of my neighbors experienced similar service disruptions.

I recently had Spectrum service but I'm having issues with old emails linked to that account. I now have a new email address and need urgent assistance with this matter. After signing up for Spectrum again, our phones are not functioning properly. I was promised by an agent to retain my old phone number but was given a temporary number until the account setup is complete. Despite reaching out multiple times, the agent has not responded. Our Spectrum service is not working, which led us to switch from ATT. I am uncertain whether our service has been successfully switched over. My current account number is: [redacted] 60 [redacted]. I urgently need to communicate with Spectrum for assistance. My landline number is [redacted], and the temporary number given is: [redacted]. I am unable to receive calls on my cell or landline. This situation has left me feeling very frustrated as a customer.

I attempted to switch my mobile phone service from Verizon to Spectrum. After Verizon successfully ported out my number, there was an error preventing Spectrum from setting up my phone service. Although the issue was escalated, I requested to return to Verizon, which they couldn't accommodate due to the number being ported out. Subsequently, Spectrum couldn't resolve the issue and suggested opening a new account with another carrier. I've now set up an account with AT&T with a new number and expect a SIM card soon. Despite this, I'm considering asking Spectrum to reopen my technical support ticket in hopes of recovering my number/account. Regrettably, I can't contact technical support directly as I currently lack phone service.

I am experiencing ongoing issues with Spectrum Internet where the service repeatedly cuts out throughout the day, disrupting activities like writing and watching TV. The inconsistent service has become increasingly frustrating and concerning, especially since our Ring Alarm doorbell relies on this internet connection. This situation is not only frustrating but also potentially dangerous. I urge the service provider to take immediate action to resolve these persistent problems. Paying $75 a month for such unreliable service is unacceptable, and it has left me feeling angry and upset. I hope that the necessary measures will be taken to address these issues promptly.

While working with one of your technicians to reset my email password, an issue arose. Despite the technician's inability to resolve the problem, I can now send and receive emails, but I am unable to log into my account. I anticipate facing further difficulties in the future. Dear Customer, Your online account has been flagged due to multiple failed login attempts. To secure your account, a temporary hold has been placed on it. Kindly verify your account information within the next 24 hours to avoid a permanent hold. To confirm your ownership, follow the provided steps. Your security is our top priority. Thank you for your cooperation. Sincerely, Spectrum Team

I am having an issue with Spectrum regarding the return of a modem. I returned two modems on July 2, but Spectrum claims I returned one on July 19 in Asheville, NC, a place I was not even present at. The manager I spoke to insists that their records are accurate, implying that I am mistaken or dishonest. I did not receive a receipt for the return, as I believed the matter was settled with Spectrum. Any receipt I may have received was discarded since my Spectrum account was deactivated, and I was informed there was no outstanding balance. I am seeking to have my bill corrected to accurately reflect the modem returns and not Spectrum's errors.

I am reaching out about the overwhelming amount of promotional mail I receive pushing me to upgrade my service. For around five years, I receive these messages bi-weekly, sometimes even weekly, claiming I am a valued Spectrum customer. Instead of spending a fortune on these mailings, why not consider reducing prices? Has anyone calculated the costs over a two-month period for paper, envelopes, ink, postage, and man-hours for these ads? Spectrum may realize they could offer attractive deals if they knew. It seems management is not considering the inefficiency of this approach. Whoever thought this strategy was productive needs to reconsider why customers aren't responding positively to it.

I contacted Spectrum last week to arrange for their services. I was given a phone number and a scheduled installation date. However, the day before the installation, I received a call informing me that it would cost $1,[redacted] to run a cable [redacted] feet from the pole to my house, and it would take 45 days to complete. This information was not disclosed to me earlier, and now my kids are unable to access the internet for their schoolwork. I understand the construction issues, but it's frustrating that I was sold a service that cannot be provided promptly. I hope someone can assist me in resolving this matter as it is causing more than just inconvenience for my family.

I have not been receiving my monthly statements for a while now. I have been consistently paying $54.99 monthly for my internet service. Suddenly, my internet was disconnected, and upon calling, I was informed the new charges are $74.99. I never received any notice or billing statement regarding this change. My son, S.G., initially had this account. He no longer resides here, so I request a new account under my name, K.G. Your advertised rate for new accounts is $34.99 monthly. As a retired senior citizen with no current income, I kindly ask for the senior citizen discount. Being a retired engineer, I also request a professional discount. Please issue me a new account number promptly at the lowest advertised rate, and discontinue my son's account at this address. Kindly resume sending me monthly statements to [redacted] Country Rose Court, Corona, CA [redacted]. Thank you in advance, K.G. [redacted] Country Rose Court Corona CA [redacted]

Yesterday, on September 16, [redacted], our condo subdivision, Savannah Shores, experienced a significant installation of new equipment which unfortunately did not proceed as expected. Typically, for such large installations, a Project Manager should oversee the organization of equipment, technicians, and ensure that all necessary components are ready and verified for the installation. Regrettably, in this instance, there was a lack of communication from the HOA. Only one email was sent to inform residents that Spectrum would be onsite to assess the need for new equipment, with no further communication about the installation day or advising residents to be present. Furthermore, inadequate instructions were provided for the new remote and electronic devices. The communication breakdown extended to Spectrum support services, Property Management Company, and the technicians involved, resulting in a less than smooth installation process. Moving forward, it is recommended that internal processes are reviewed and revised to prevent similar mishaps during future installations.

I recently visited the Spectrum store in Shelbyville Road Plaza, Louisville, KY, on Monday, September 27th. There were a few issues that impacted my experience. One customer had trouble paying the bill at the kiosk, as it was no longer accepting payments. This caused delays for customers waiting in line. Additionally, there was a delay in receiving assistance from a staff member, and the manager and a trainee were preoccupied for about 20-25 minutes. When I addressed these concerns to the associates, they explained the manager doesn't typically interact with customers on the floor. I believe better communication and acknowledgment of the waiting customers is essential. Despite understanding the current staffing challenges, I expect better customer service. Due to this experience, I am considering switching to a different mobile provider that may offer better service.

When I ordered my service, the representative was very helpful in getting what I needed. Despite facing issues like being hung up on multiple times and experiencing a lack of communication, I'm surprised that I will continue with this service. I reside near Centerville, TN, where there are only five stores in the state. Today, I encountered a significant problem getting my start-up equipment to stay connected with my family, especially during a difficult time when my grandmother, who played a crucial role in raising me, is ill. After numerous calls to customer service, I was informed late in the day that I could collect my equipment from a store in Columbia before it closed. However, being a new customer, the next nearest store was an hour and a half drive away in Clarksville. When I arrived, I felt unwelcome and received unclear explanations as to why I couldn't obtain my equipment. Despite this disappointing experience, I appreciated the first representative I spoke to, who showed some compassion in trying to resolve the issue.

I initially received my bill for $[redacted], but then it increased to $[redacted]. Today, when I paid, it was unexpectedly $[redacted].14. I was informed about tier changes potentially affecting costs, but I expected around $[redacted] monthly. I don't watch HBO or Showtime, so removing those is fine. When switching to Spectrum, I was assured I could call if prices increased. However, upon requesting a Manager, I was placed back in the queue. Why are new customers offered great deals while loyal ones face rising costs? This experience makes me question Spectrum's customer loyalty. Though you may not value my business, I'll share my experience with many as a Mortgage Loan Closer who interacts with numerous people daily.

I believe there may be a technical issue with my Spectrum cable service. It seems to be affecting only the FOX News channel on channel 45. When watching FOX at FIVE, the show freezes every night for about 10-20 minutes. Oddly, I can hear the sound when accessing the GUIDE or MENU, but the sound is suppressed when tuned to channel 45. Toggling between the menu and channel 45 briefly restores the sound. Others have reported similar problems, so it seems to be a widespread issue. This selective lack of sound on FOX News and freezing only on FOX at FIVE indicate a targeted problem. I hope this can be addressed by Spectrum soon. Jim B. [redacted] Waynesville

Hello, Rick Adams, I admire the wonderful work you have done in Haiti with the solar-powered generator; you deserve recognition for being a kind humanitarian. October is Domestic Violence Awareness Month, a crucial topic that demands discussion, especially in current times. Notably, Geoffrey Paschel from "90 Day Fiancé" was recently found guilty of all charges in his domestic violence case as of October 8, [redacted]. It is alarming that 1 in 3 women and 1 in 4 men in the United States experience domestic violence in their lifetime. Additionally, 35% of women killed by men are killed by intimate partners with guns. Raising awareness about this significant issue is vital. Abuse is a distressing ordeal that can make you feel isolated and despondent. Remember, you are not alone; I understand the struggle you are facing. As a life coach, I specialize in assisting survivors of domestic violence to rebuild their self-worth and rediscover their sense of self.