Watch streaming service on HD TV display

GetHuman5966822's Service or technical issues with Spectrum from April 2021

Help with my Spectrum issue
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PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
Top Tip from another customer
If you are having technical issues please reset your modem or device by turning it off for 15 - 30 seconds and then turning it back on. If the issue stays then you should call support.
The issue in GetHuman5966822's own words
Watch Netflix ... We have an Arris DCX****-M DVR. I want to watch my Netflix account on our Sony Bravia KDL-**XBR*. When I check the network status on the Arris it reports on a wired connection as Physical Connection: failed and Internet Access: failed. (This makes sense since there is no Ethernet available.) We do have a wireless cable modem in the house. QUESTION: What options are available to me to stream my Netflix on the Bravia display?
I can’t figure out how to connect our system to the internet
Listing options I could try on my own
I ran through the DVR and TV on-screen menus without getting success or answers.
How GetHuman5966822 fixed the problem

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Spectrum

Charter-Spectrum Arris DVR
Service or technical issues
Reported by GetHuman5966822
Apr 16th, 2021 - 3 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 2429 others
0 customers following this

Timeline

GetHuman5966822 started working on this issue
Apr 16th 8:31am