I have had spectrum internet service for over a year and had always been pleased. After...

GetHuman-lspeake's Complaint issue with Spectrum from September 2020

Help with my Spectrum issue
Before contacting them, items GetHuman-lspeake may need:
PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-lspeake's own words
I have had spectrum internet service for over a year and had always been pleased. After receiving a promotional offer my husband and I decided to add tv service. The promotional offer was regarding service for $**.** (per service) and a free Apple TV. I thought it was a great and the Apple TV would save on additional equipment however that great idea has now turned into a completely ruckus! On ***** I added TV service via service internet after doing so I called customer service to follow up. Everything I mentioned with the promotional offer was verified by agent and I was under the impression the equipment*Apple TV was being mailed. Several weeks passed and I had yet to receive any equipment however I receive a bill for $*** which made me question why I had yet to receive anything to utilize the service I was being billed for. On ***** I reach back out to customer service via chat and am told no equipment or Apple TV had been issued to the account. At this point I get frustrated, I clarify everything that I had been told by the prior agent also what my promotional offer reflected and arrange pickup at my local store. I was told it would be as early as the next day (which was quicker than the *-* day shipping) that I would receive an email and would need an ID when going for pickup. After not receiving an email I reach back out via chat on Monday rolls (*****) only to be connected with a very rude agent who informs me everything I was told on Friday is incorrect and that I need to contact customer care. Due to work I could not call until Tuesday (*****) when calling I’m informed that the promotional offer I originally signed up for and that multiple agents conformed did not exist. I have been waiting over a month as well and also being billed for something I have not used and was misinformed from the beginning about. I will be canceling TV service and returning any equipment I receive however the lack of value I have received is not acceptable. I have been a dedicated customer and never had issues until now. It is very clear customer service is not a top priority and the “deals” you offer are just a trap! I will not let it this go unnoticed even if I have to contact the FCC and BBB! I have documentation to clarify any questions you may have! Thank you, Lindy Bennefield

GetHuman-lspeake did not yet indicate what Spectrum should do to make this right.

How GetHuman-lspeake fixed the problem

We are waiting for GetHuman-lspeake to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Spectrum's attention and get better help faster. Tap below to get started.
Having Spectrum issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Spectrum

Complaint issue
Reported by GetHuman-lspeake
Sep 24th, 2020 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 2495 others
0 customers following this

Timeline

GetHuman-lspeake started working on this issue
Sep 24th, 2020 7:04pm
GetHuman-lspeake indicated the issue is not fixed yet.
Sep 25th, 2020 3:13am
GetHuman-lspeake shared this issue with your circles on Google+
Sep 25th, 2020 3:14am
GetHuman-lspeake indicated the issue is not fixed yet.
Sep 25th, 2020 3:14am
GetHuman-lspeake shared this issue with others over email
Sep 25th, 2020 3:14am

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies