I cancelled my service on *********, I returned all equipment and cancelled at the stor...

GetHuman5212812's Lower My Bill issue with Spectrum from August 2020

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The issue in GetHuman5212812's own words
I cancelled my service on *********, I returned all equipment and cancelled at the store. I had called previously and cancelled on the phone, but apparently whoever took the message did not communicate it. I received my bill for the full amount which would have paid through ********. When I called on *********, to find out what was due, I was told to call back in about * or * days, it took that long to process.*Then a week later I went online and was not able to access my account because it was cancelled. So I called AGAIN and was told that the full amount was due, because Spectrum does not prorate anything. I explained that was not ethical or good business practice because Spectrum was wanting me to pay for almost four weeks of service that they were not providing. I was told that is just they way that Spectrum does business. I dont mind paying for the service til *******, but not after that

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Spectrum

Lower My Bill issue
Reported by GetHuman5212812
Aug 30th, 2020 - 6 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 2522 others
0 customers following this

Timeline

GetHuman5212812 started working on this issue
Aug 30th, 2020 8:04am
GetHuman5212812 indicated the issue is not fixed yet.
Aug 30th, 2020 8:04am
GetHuman5212812 indicated the issue is not fixed yet.
Aug 30th, 2020 8:04am
GetHuman5212812 indicated the issue is not fixed yet.
Aug 30th, 2020 8:04am
GetHuman5212812 indicated the issue is not fixed yet.
Aug 30th, 2020 8:05am
GetHuman5212812 indicated the issue is not fixed yet.
Aug 30th, 2020 8:05am
GetHuman5212812 indicated the issue is not fixed yet.
Aug 30th, 2020 8:05am
GetHuman5212812 indicated the issue is not fixed yet.
Aug 30th, 2020 8:05am
GetHuman5212812 indicated the issue is not fixed yet.
Sep 2nd, 2020 4:43pm
GetHuman5212812 indicated the issue is not fixed yet.
Sep 2nd, 2020 4:43pm

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