Final Solution Before...........

GetHuman5195151's Complaint issue with Spectrum from August 2020

Help with my Spectrum issue
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman5195151's own words
I have a Spectrum account for iPad and iPhone as well as home phone and tv.*With the Apple products,I have been unable to include WiFi hotspots, which should have been installed with the service.I have been able to “Turn On” but that doesn’t do much. I have tried everything recommended by Spectrum. I have lost service on trips beyond ** miles. I am searching for another service as I am unable to do something that should be simple. Why is this not included when getting service for both Apple products.....

GetHuman5195151 did not yet indicate what Spectrum should do to make this right.

Long before Spectrum was changed from Brite - House....
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How GetHuman5195151 fixed the problem

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Spectrum

Complaint issue
Reported by GetHuman5195151
Aug 24th, 2020 - 2 months ago
Fixed
Seen by 7 customers so far
Similar issue to 2492 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security

Timeline

GetHuman5195151 started working on this issue
Aug 24th 8:52pm
GetHuman5195151 confirmed the issue is fixed. Hooray!
Aug 25th 1:18am