I rent a modem and a wifi router from Spectrum. My router is a Netgear ****. I am NOT a...

GetHuman5052446's Service or technical issues with Spectrum from July 2020

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Top Tip from another customer
If you are having technical issues please reset your modem or device by turning it off for 15 - 30 seconds and then turning it back on. If the issue stays then you should call support.
The issue in GetHuman5052446's own words
I rent a modem and a wifi router from Spectrum. My router is a Netgear ****. I am NOT able to get coverage in *** my house or in the yard. Do you have a stronger wifi router that I can rent instead?**Also, tried to log into Sprectrum.net, but can't remember signin details and not able to reset, because my email is listed as an old charter.net email that is no longer active. Please reset my default email to *****@***.com

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Spectrum

Service or technical issues
Reported by GetHuman5052446
Jul 10th, 2020 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 2374 others
0 customers following this

Timeline

GetHuman5052446 started working on this issue
Jul 10th 8:16pm