Don't need or want * broken HD Dta A*O box, don't want to pay $*.** monthly for it.

GetHuman-nprobs's Cancel or change services issue with Spectrum from May 2020

Help with my Spectrum issue
Before contacting them, items GetHuman-nprobs may need:
PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
Top Tip from another customer
You can change or cancel your account at anytime but you will need to return your transponders or you will be charged extra.
The issue in GetHuman-nprobs's own words
Watch TV ... One of our * HD Dta A*O boxes quit working. We still have * other boxes that work fine. I would like * months credit at $*.** a month for not being able to use or turn in the box. Due to coronavirus "stay home" orders, the local Spectrum store is unavailable to us. The expected wait time on the phone is over an hour, same with the "chat" feature. I just want to get on record about this issue.*********one of our * HD Dta A*O boxes stopped working about * months ago. We're paying $*.** per month for it. We no longer need this box but nowhere to turn it in and receive credit for it due to "stay at home" coronavirus issues.*Unable to reach anyone by phone or chat without at least a * hour wait. Help!!*Bill Robinson******@***.com****-***-***** Acct. ***** ** *** *******
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Been with Spectrum since Day one.
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Spectrum

HD Dta A*O box.
Cancel or change services issue
Reported by GetHuman-nprobs
May 21st, 2020 - 3 years ago
Not resolved
Seen by 31 customers so far
Similar issue to 2416 others
0 customers following this

Timeline

GetHuman-nprobs started working on this issue
May 21st, 2020 8:50pm
GetHuman-nprobs indicated the issue is not fixed yet.
May 22nd, 2020 1:18am
GetHuman-nprobs indicated the issue is not fixed yet.
May 22nd, 2020 1:30am
GetHuman-nprobs shared this issue with others over email
May 22nd, 2020 1:31am

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