Spectrum Customer Service Issues

Hello, my name is Denise Gordon, and I can be reached at [redacted]. I have been trying to contact Spectrum since Friday, October 4, [redacted]. Unfortunately, my phone service has not been working, and the TV signal is weak on some channels. It is crucial for me to stay connected because I am responsible for my disabled mother's care, and it is essential for the doctors and nurses to reach me. I have spoken to multiple representatives at Spectrum, explaining the situation, but I have not received a solution. I cannot leave my cell phone as a callback number. If anything happens to my mother and I am unreachable due to Spectrum's service issues, I will hold them accountable.

I am receiving emails meant for Angela Hayes, which seems to be a mistake as I do not know this individual. The service requested is for a Prosthetics Request from Podiatry with Dr. XXXXXX as the provider at the Veteran’s home on an outpatient basis with the urgency for today. The reason for the request is pain management without drugs due to bilateral diabetic neuropathy. The request is for a PDC Restorer kit (item #[redacted]) and two universal-sized dual-polarity sock garments (item #DP401-U) from PDC Restorer, LLC under contract #36F79719D0079. Additionally, two Y-cables (item #07MW72130) are requested for simultaneous treatment to both feet. The contact at PDC Restorer is Howie Morrison with the email [redacted] and the phone number [redacted].

On September 30, I had a conversation with a representative and agreed to self-install a single converter. Although I received an e-invoice on October 3 followed by a paper invoice, I never actually received the converter nor a tracking number to confirm its shipment. This morning, after a frustrating phone call that led to being transferred multiple times, I was informed that the converter had never been sent. At this point, I've decided to cancel the order. I refuse to pay for a service I never received and do not wish to invest any more time contacting your customer service agents via phone. Sincerely, Jim T.

Our bill is excessively high at $[redacted] for the last 2 months. Due to a recent unauthorized bank account activity, we were left with a $[redacted] overdrawn balance, causing difficulties with rent and utilities payments. Seeking to reduce costs, we considered downsizing our spectrum plan; however, we were informed that it might result in losing our package deal. Despite being promised a bill under $[redacted] at sign-up, we consistently pay around $[redacted] monthly, which is beyond our budget. It's frustrating to see my Mom paying less for more channels with a different provider. Considering a switch due to financial constraints, we are also unable to request a bill payment extension.

I did not receive the detailed breakdown of my recent bill. I phoned yesterday and spoke with Antoine, but the call got disconnected. When I called again, Justin doubted my experience, which was frustrating. Subsequently, I ended service on 11/04/19, and it was promptly disconnected. I am requesting an itemized bill to evaluate my options for future service. Restoring service after Justin's mistake required over an hour on the phone with representatives. I also spent 45 more minutes on hold trying to obtain a detailed bill. If I receive the bill promptly, you can cancel the 11/04/19 service termination. I value your quick response to this issue. Thank you. Sincerely, Alda Marie Maynes.

After over a decade with Spectrum, on October 4, I went to the local office to cancel my service, settle the bill, and return equipment, including a modem/router, DVR, set-top box, and two remotes. The clerk advised waiting for the bill due to prorating until October 16 but was unexpected to find the full monthly charge plus $61 for equipment on my updated bill online. Upon contacting customer service and discovering the charge was for the modem/router not processed correctly during replacement, I was also informed of Spectrum's shift to a monthly subscription without prorating since June. Despite the pleasant assistance from customer service, I am concerned about the unannounced change impacting my subscription access to services like mobile hotspots and TV channel apps, which ceased before the supposed end date. I trust the equipment charge issue will be resolved, but if not, I should not be held responsible for a technician's mistake. Given the service loss and the new billing system, I anticipate a prorated bill reduction of about 33% for the disrupted service period.

As a long-time Spectrum customer, I recently had to get a cable box to receive channels, but since then, the picture freezes, we lose access to channels we pay for, and the box randomly reboots during shows. When I contact Spectrum, they can temporarily fix the issue by rebooting the box, but the problems return after a few days. Not only is the service quality poor, but Spectrum keeps increasing the cable bill by $11 a month along with the box price. Despite voicing my concerns, Spectrum claims there's nothing they can do. Even without the technical issues, I would still disagree with the price hikes considering the service quality. The constant increase in costs for subpar service and a mandatory box I didn't need previously is frustrating. I believe the price surge is unwarranted given the amount I already pay for the service.

I attempted to downgrade my service, but the customer service representative informed me that I would still be charged the old rate for another month. Upon requesting to speak to a supervisor, I encountered Niecee, who was quite rude. She claimed she was unable to assist me and abruptly ended the call. This level of service is unacceptable, as she did not make any effort to accommodate my request to lower my service immediately. Niecee cited company policy and suggested canceling my service if I disagreed. After being a customer for over two years, this experience is disheartening. I simply wanted to adjust my service promptly and have my bill updated accordingly. I hope for a resolution to this matter soon.

I am extremely disappointed with the service provided by Spectrum Mobile. On 10/15/19, I spoke with a sales representative named Leila about switching my 3 phone lines to Spectrum Mobile. We discussed that my new phones and service would be activated by Saturday to avoid any interruption. Unfortunately, my current mobile service has now ended, and I am left without any active service. Despite assurances from Leila that there would be no break in service, I am now facing this issue. My son relies on his phone for work, and without the new phones, he will be without tomorrow. This situation is extremely frustrating and inconvenient, as I rely on my phone for emergency situations due to my disability. I am now considering returning the phones and going back to my old service if this issue is not resolved promptly. I am eagerly awaiting the arrival of my phones, but given the circumstances, I am unable to receive any phone calls.

As a loyal silver bundle customer for almost a year, I have a DVD/VCR I need help reconnecting to my Flat Screen TV. Due to mobility issues, I am unable to do it myself. The cable from the back of the player requires an S Video Cable to connect to the TV, and on the TV end, it needs an HDMI cable. I believe the cable might be missing since it was never reconnected after my Spectrum service installation. I am curious about the cost of having a technician come out to reconnect it. I am eager to watch my WWI history DVDs in honor of my deceased Father who fought in the war. Thank you for your assistance. - Donald C.

Customer number: [redacted][redacted] Order number: [redacted][redacted] I've noticed a significant increase in my Spectrum bill every year. After calling last year to reduce my bill, I was put on the Spectrum Select package for $[redacted].67. When I recently changed one channel, I was surprised to see a charge on my bill without prior notice. Despite receiving a confirmation email mentioning the bill increase to $[redacted].24, I wasn't informed about the additional charge. Trying to reach Spectrum for clarification proved to be difficult, with an automated message indicating a charge of $5.00 to speak with a representative. I am disappointed by the lack of transparency in communication about charges and the challenges in resolving this issue by reaching a customer service representative. I kindly request the removal of the charge mentioned in the beginning of this message from my bill.

I recently received an email informing me that due to multiple unsuccessful login attempts, my account has been temporarily frozen. I had received a similar email in the past and had contacted Spectrum to verify its authenticity, as I was hesitant to provide my account information in response to a potential scam. The Spectrum representative I spoke with confirmed that there was no hold on my account and was unaware of any such issue. I urge you to investigate the email below to determine if it is a legitimate communication. Thank you, Tom Lyman. Please note the section of the email that I have highlighted in capital letters to emphasize the run-on words and misspelling. Dear Customer, Your online account has been flagged as you were trying to log in with an incorrect password more than 9 times. To secure your account, we have placed a security hold on your account details and functions. You are required to verify your account information within the next 24 hours; otherwise, the hold will become permanent. Please click here to verify your account information. Your account security is our top priority. Thank you for being a valued client, and we apologize for any inconvenience. Sincerely, Charter Communications

Dear Spectrum Customer Service, I am contacting you regarding a billing issue with my current TV/Internet account. Despite speaking with representatives over the past few days, including via the customer service line and chat support, the matter remains unresolved. The most pressing concern is a missing payment made on October 24th, [redacted], through the Spectrum website for $[redacted].41. Subsequently, I received collection calls indicating non-payment and potential service interruption. Despite explaining the situation, the payment was not located, and my account was not updated. The investigation promised on November 5th has yet to yield results, and my services are at risk of being disconnected today, November 7th. I am dissatisfied with the lack of progress and the potential disruption to my services without a resolution. I provided proof of payment through my bank statement and requested the investigation be expedited or the disconnection date be postponed. There are other billing concerns, including an installation fee and possible double charges during a service transfer, that need attention. I urge prompt action to avoid any service interruptions. Sincerely, Erica L. (redacted)

Hello, I emailed this letter to Spectrum Therapeutics on November 6th and have had no response from you. I am writing to complain about the terrible experience I had when first trying your product and dealing with the staff at Spectrum. I am 73 years old, with insomnia, and have limited knowledge about cannabis. My sisters both buy medical cannabis from Spectrum, so it seemed reasonable that I should also deal with Spectrum. I spoke to one of your agents on the phone, explained my situation, and asked her what would be the best choice for insomnia. She recommended the blue combination of CBD and THC and sold me two bottles. Last night, November 6th, was the first time I tried it. The information said to start with 0.1 and slowly increase in the subsequent days. I was worried about how it would work, so I took only half that dose that night. I took it at 11 pm and finally fell asleep around 3:30 am. However, within the hour, I felt very dizzy and unsteady when getting up. The next day, I had a headache all day and felt spacey and unstable until late at night. I talked to my two sisters, and they were shocked that I was given the higher THC blue labeled medication, rather than the lower dosed yellow bottle, which they, also being first timers, were prescribed for sleep. I also found it very difficult to fill the syringe; the process is awkward and the "how to" info.

The customer experienced a frustrating situation with their TV service provider, Spectrum. They were dissatisfied with receiving only partial services, encountering rude customer service representatives, and having to pay extra for equipment. Despite wanting to improve service for their mother, they were considering changing providers due to the issues faced. They expressed concerns about the quality of the equipment and the additional charges for service. Their disappointment with the overall experience with Spectrum was evident throughout the post.

I emailed Spectrum on November 6th but have not received a response yet. I want to express my dissatisfaction with the poor experience when I first tried the product and interacted with the staff at Spectrum. Being 73 years old, dealing with insomnia, and having limited knowledge of cannabis, I reached out to Spectrum since my sisters use their medical cannabis. After speaking with an agent who recommended the BLUE COMBINATION CBD AND THC, I purchased 2 bottles. When trying it for the first time last night, I followed the instructions to start with a small dose. Despite taking only half the recommended amount due to concerns, I experienced dizziness, instability, and headaches. My sisters were surprised that I received the higher THC BLUE bottle instead of the lower-dosed YELLOW bottle they were given for sleep. Additionally, I struggled with filling the syringe as the process was cumbersome and lacked clear instructions.

I have been a Spectrum customer for over thirty years. Recently, I had to cancel my TV service due to affordability reasons while keeping the internet. I canceled on November 8th, but my bill states the billing period starts on the 7th, requiring me to pay the full amount despite the cancellation. Previously, when I moved, Spectrum prorated the month, but this time they are charging me the entire $[redacted] for the month without TV service. The continual price increases have made it unaffordable, and the lack of assistance or the inability to speak to a manager is disappointing for a long-term customer like me. This situation feels unfair and I hope to resolve it soon. - Leslie R.

On 10/24, I canceled my Mobile account and sold my LG K30, needing it unlocked. I contacted on 11/11, and Yvonne created a ticket for unlocking which should take 72 hrs. However, by 11/15, it was still not unlocked, so I received another ticket #[redacted]58. Will I have to wait another 72 hrs? This is the message I received from the person who bought the phone: I apologize for the confusion. After a failed attempt to unlock the phone, it relocked itself. Despite my efforts, my phone store informed me that the original carrier relocked the phone, preventing further unlocking. I had to pay extra to reactivate my old phone. I do like the phone but it's causing me frustration as I can't use my service on it. Can I return the phone and get a refund? It's a great phone, but I'm tired of the issues and just want something that works without trouble.

My internet service was suddenly disconnected by Spectrum without any prior notice. Upon contacting them due to the lack of internet, they arranged for a same-day appointment, informing me that I needed to be available between 9:30 AM and 7:00 PM. Despite waiting the entire day, no technician arrived by 7:00 PM. After contacting them again, I was then told the appointment window was actually between 9:30 AM and 9:00 PM. Following further waiting, I called for a third time, only to be notified that the appointment had been rescheduled for the next day. They assured me it was prioritized for the following morning. However, the morning has passed without any technician from Spectrum arriving or any communication regarding the appointment.

Hello, I am writing to inform you that there was an issue with a payment I made recently. The payment of $[redacted].19 was returned to my account, but I have since resent it promptly. I have ensured that the payment has been resent through online checking with Citibank and should be processed tomorrow. I am hopeful that this resolves the matter and that there will be no penalties incurred. Thank you for your help in this situation. Jennifer Conry