Payment update issues

GetHuman-dsiprofe's Service or technical issues with Spectrum from August 2019

Help with my Spectrum issue
Before contacting them, items GetHuman-dsiprofe may need:
PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
Top Tip from another customer
If you are having technical issues please reset your modem or device by turning it off for 15 - 30 seconds and then turning it back on. If the issue stays then you should call support.
The issue in GetHuman-dsiprofe's own words
Updating the payment information on an order I placed. ... I need assistance with a wireless device I ordered on my account**Sorry I didn't make it clear enough. So I placed an order for a device on my account and received an email that I needed to update the payment because apparently the bank didn't allow it the first time. The problem is I have to call in every single time this comes up and thought there should be an update payment portal I can just enter the card details and get it paid. Connection on my end ***** sometimes because I have a pretty messed up phone now so I know for sure i will end up screaming the card details over the phone and risk someone getting my card info. So a link where I could update the card info all by myself on my computer or phone or whatever would be very awesome.
they need a secure portal where the customer can just type in the card info and have them charge the previously failed amount
by just getting me that payment portal to save me the stress.
How GetHuman-dsiprofe fixed the problem

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Spectrum

Spectrum mobile
Service or technical issues
Reported by GetHuman-dsiprofe
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 3336 others
0 customers following this

Timeline

GetHuman-dsiprofe started working on this issue
Aug 5th, 2019 3:16pm
GetHuman-dsiprofe indicated the issue is not fixed yet.
Aug 5th, 2019 7:28pm
GetHuman-dsiprofe indicated the issue is not fixed yet.
Aug 5th, 2019 7:36pm
GetHuman-dsiprofe shared this issue with others over email
Aug 5th, 2019 7:37pm
GetHuman-dsiprofe shared this issue with others over email
Aug 5th, 2019 7:37pm
GetHuman-dsiprofe indicated the issue is not fixed yet.
Aug 5th, 2019 7:38pm
GetHuman-dsiprofe indicated the issue is not fixed yet.
Aug 5th, 2019 7:47pm
GetHuman-dsiprofe indicated the issue is not fixed yet.
Aug 5th, 2019 11:09pm
GetHuman-dsiprofe indicated the issue is not fixed yet.
Aug 6th, 2019 6:06pm

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