Spectrum Customer Service Issues

Hello, my name is Victoria B. and I have been a Spectrum customer for over a year now, having signed up in March [redacted] for $49.99 per month. Recently, I noticed my bill increased to $70.99 in March. When I inquired, the customer service representative informed me the promotion had ended, and the new price was $70.99. Requesting to speak to a supervisor, after a hold, I expressed my concerns. The supervisor's initial response was cold, lacking an introduction or empathy. Despite my history with the company, he insisted on the new rate. After suggesting a discount, he remained unhelpful. My persistence led me to ask about canceling my service to receive the initial offer. The supervisor's attitude persisted, declining to provide guidance. Eventually, speaking with a representative from the retentions department, I was able to receive a reduced rate of $62.32. Although appreciative, I found the treatment unsatisfactory. The lack of communication regarding the price increase after the promotional period was disappointing. I seek a prompt resolution to this matter, as the customer service experience I encountered was disrespectful and unprofessional.

I am looking to cancel all services and close my Spectrum account. I have had a frustrating experience with the transition from Time Warner Cable to Spectrum after moving to a new home. When I tried to transfer my services, I was given misleading information by a representative. Despite being a loyal Time Warner customer for 9 years with a consistent monthly bill and top-tier internet service, Spectrum failed to honor my previous agreement. I was promised a seamless transfer of services, but instead, I encountered unnecessary complications. I want to express my disappointment with the way my account transition was handled and request the cancellation of all services associated with Spectrum.

For the past six months, we have been attempting to cancel or modify our services with [redacted] but have faced numerous challenges. Our account has been locked, preventing any changes or cancellations, leading to a frustrating cycle of misinformation. Recently, we noticed the loss of several channels without explanation, yet we are still being charged for Starz. Despite informing the company of discontinuing our security system and landline services, there has been no decrease in costs. Additionally, we have been advised that our equipment is outdated but have been unable to upgrade it. This situation has left us feeling thoroughly dissatisfied with the service. Is it possible for you to assist in canceling our service?

I am discontinuing my service due to being misled during my transfer to Spectrum from Time Warner Cable. After relocating, I suspended my account and was informed by Spectrum that switching would be more cost-effective than reactivating my Time Warner account. They claimed my previous price was higher than their offer, which included [redacted] Mbps. However, a year later, they discontinued my promotional rate, increasing my monthly bill by $20 plus a $49 activation fee. I've also experienced numerous connectivity problems with Spectrum, suffering from frequent drops and interruptions. I moved last month and have decided not to continue using Spectrum at my new address. I am seeking guidance on how to terminate my services and close my account.

My landline phones have been sporadically losing service for several days, especially when it rains. Today, the issue persisted even though it wasn't raining. A technician visited but suggested it might be a wiring problem. I am waiting for further assistance to restore my service promptly. I rely on my phone service and am concerned about paying for a service I can't fully use. I am eager to know when a service technician can address the wiring issue and the potential cost and timeline for the repair, considering the wiring might be over twenty years old. I would appreciate a prompt response. Thank you, Gloria M.

I would like to close my account with Spectrum as I have been dissatisfied with both the internet service and customer service. I do not have the patience for a provider that is more expensive than local services that offer superior service and faster internet speeds. Spectrum has repeatedly failed in terms of speed, installation, and billing. Their customer service wait times are long, and there is no option for internet-based chat support. Despite lengthy calls with multiple representatives, I continue to be overcharged. Even a scheduled home visit by a technician was a no-show. It's frustrating that Spectrum, despite having a building nearby, cannot provide reliable services.

Our phone and phone number seem to be experiencing some issues as we hear constant clicking noises like someone is on the line. This has been going on for a while, and it's becoming increasingly frustrating. Although we are long-time customers, we have not reached out to address this problem sooner. We would appreciate it if the phone number could be changed to ensure it's not being tapped and to prevent any further disturbances. Additionally, there seems to be a voicemail issue where it indicates messages are left even though we have not set up voicemail. We cannot access these messages, and it causes confusion. We are displeased with the service and hope for a prompt resolution. Thank you.

I am really frustrated with the customer service experience I recently had. I had to wait on hold for 15 minutes just to be given incorrect information by one representative, only to have to call back, wait again, and be given different wrong information by another representative. This level of service is completely unacceptable. Furthermore, the attitude of the representatives was also disappointing; they behaved as if customers have no other options and can be treated rudely. Companies like Comcast improved their customer service drastically when faced with competition, acknowledging the importance of treating customers well. It would be beneficial for your company to learn from such examples and prioritize customer satisfaction.

A week ago, I convinced a friend to switch from Verizon to Spectrum Mobile and also helped him order a new iPad. Unfortunately, the iPad shipment was canceled twice due to security reasons. Despite providing the requested photo ID and utility bill multiple times, the security team kept asking for more personal information, which was frustrating. My friend, Kevin M., has been a loyal Spectrum customer for a long time, and this unnecessary security check is jeopardizing his purchase. Security should only verify the customer's address and status with Spectrum, not ask unrelated personal questions. Kevin just wants his new iPad without feeling like a criminal. What's happening with the security process here? Security should focus on customer address verification and current standing without invasive questioning.

I recently set up a new cable box, but it's stuck on "downloading initial application" after updating. I contacted customer service, and the automated system said the box was activated and programming would start soon. However, the screen hasn't changed. I'm considering restarting, but I'd prefer assistance from a real person. I'm unavailable by email and started this process at noon, it's now 1:50 PM. This situation is frustrating. Please contact me at [redacted] to help resolve this promptly. Thanks!

I recently had new service installed yesterday and am experiencing issues with Spectrum. I was under the impression that my package included a maintenance plan. Since last night, my TV has been displaying a jumping snowy picture and the audio keeps turning down on its own. Additionally, I was directed to a page where there was a charge for the service.

My husband and I attempted to order Spectrum TV, internet, and mobile phone services. Initially, Camilla provided a quote of $[redacted] for everything. After loading funds onto our card, another representative processed our order for $[redacted].15. Despite providing our card information, the call was disconnected during the hold. Subsequent calls resulted in confusion about our payment status, even though we received an email confirmation. Frustrated, my husband requested cancellation and a refund. However, we were informed of a 10-day hold on the refund, which our bank advised against. We are seeking clarification on the delay in the refund process and inquiring if the installation can still be completed today as scheduled.

Today Spectrum installed service for our neighbors. Shortly after digging, our Frontier internet stopped working. The first technician admitted to causing the issue, but another technician denied any responsibility. Despite showing him the cut line, he was unhelpful and suggested I call Frontier. After contacting Frontier, they confirmed the line was cut but the Spectrum technician insisted it was impossible. When I requested to speak to his manager, he refused and became hostile. The first technician was helpful, but the second technician, with van number DDA91493, was rude and uncooperative. Frontier will be repairing the line tomorrow at [redacted] Tanagergrove Way, Lithia, FL. Just a heads up that one of your technicians lacks customer service skills and was dishonest.

My girlfriend and I enjoy playing Elder Scrolls Online, but we face a persistent issue. Every 12 hours, without fail, we must reboot our computers. Otherwise, we are kicked out of the game every 30 minutes to an hour. We suspect this issue may be linked to packet loss or a specific connection problem with the Zenimax/Bethesda servers on PC. Despite contacting customer support, the only suggestion provided was to contact our ISP. As we have not encountered problems with other programs, our internet speeds are satisfactory. This problem solely affects our ability to stay connected to the game servers for Elder Scrolls Online while I work on creating YouTube content and streaming on Twitch. Thank you for the reliable service, except for this specific incident.

I am currently a Spectrum customer with Internet, TV, and Phone service but am looking to make changes to my plan. I am currently paying $[redacted] for the bundle but I want to remove TV and Landline as I rarely use them. To my surprise, if I cancel these services, I would have to pay $91 for internet alone. Despite not being under contract, the regular price advertised on their website for ultra high-speed internet is $60 with no contract. It seems unfair that to get this price, I would need to cancel all services and start anew due to being on a promotional package deal. If I were to upgrade later on, the promotion would apply, but downgrading results in additional charges for individual services. This logic seems inconsistent and inconvenient. Thank you for any assistance you can provide.

I recently signed up for Spectrum cable and internet service at my apartment. I initially wanted a plan where I could choose ten favorite channels for $14.99 a month. Unfortunately, the representative convinced me to opt for a different promotional plan at $89.00 a month before taxes, which was supposed to include specific channels along with internet. However, I am not receiving some channels that were promised, like the ID channel on 57 and HLN on 73. I only watch a few channels regularly, including HGTV and the Travel Channel. When I called customer service to address this issue, I was told adding the missing channels would increase my bill to $[redacted]. The representative was not very helpful and did not resolve my problem. I am dissatisfied with the service I am receiving. I hope this matter can be resolved promptly. Thank you. - J.A.

Hello, I am Joseph Gretsch, using Spectrum phone number [redacted]. I recently received an Apple iPhone X, order number [redacted], that I had ordered for a new job. Despite not hearing from the employer for over two weeks, I have not opened the box yet. I attempted to cancel the order but now wish to proceed due to a confirmed job offer. When trying to reverse the cancellation with Spectrum, I was asked for my full SS account number, which I am uncomfortable sharing over the phone. I am willing to provide the last four digits. Please cancel the cancellation and proceed with the purchase of the phone and the additional $45 per month for enhanced support for WiFi in my remote area. I will also contact you by phone on 7/5/19. Thank you, Joseph Gretsch Email: [redacted] Phone: [redacted]

I have noticed that some channels I regularly watch are no longer available without any notification. I have been a Spectrum customer since [redacted], and I have seen my bill rise significantly. It feels like I am paying more for fewer channels. I have been a loyal customer through all the company changes over the years, and I am hoping we can discuss these issues. I would like to understand why there has been a reduction in service, why my bill keeps increasing, and if there is any way to lower it while still receiving the same level of service. I value my relationship with Spectrum and would like to resolve these concerns. Let's have a discussion to reach a mutually beneficial solution. Thank you.

I have the silver cable, internet, and phone bundle package but do not use the house phone service. My monthly bill is nearly $[redacted]. As a loyal long-term customer, I have faced various cable issues without requesting any compensation for quite some time. However, now that I am not a new customer, I am unable to access the double play silver package for cable and internet. It does not seem fair that new customers are offered better deals, like assistance with previous contract buyouts, while I do not receive the same benefits for my loyalty. I believe I should have the opportunity to switch to the double play silver package like a new customer. If this issue is not resolved, I may have to seek services elsewhere to save money, especially considering my husband's illness. Thank you for your assistance.

Hello, I used to be a Time Warner customer, but I switched to Direct TV due to repeated rate increases. Now with Spectrum, after a year, I'm facing the same issue where promotional rates are going up. I don't have the time to call and negotiate every year. Please consider keeping my rates the same or offer a discount. If it's not feasible, I will consider switching providers again. I prefer communication via email over phone calls. Thank you. Customer Details: Account: [redacted] Address: [redacted] Sharon Lake Court, Lexington, SC [redacted] Residential service Tim H. Allison H.