My telephones have been going out now and then for several days at a time since right b...

GetHuman-gjmaples's customer service issue with Spectrum from March 2019

Help with my Spectrum issue
The issue in GetHuman-gjmaples's own words
My telephones have been going out now and then for several days at a time since right before Christmas. It seems to happen more often when it is raining. This time it was not raining. They are still out. A technician was here but didn't help. Said it was probably the wiring. * When will I hear from you? I am wondering why I am paying for service when I can't use it. Please help, send a service tech, and if it is the wiring, what will that cost to fix it and how long? The wiring is probably over twenty years. Hoping to hear from you today. Thank you, Gloria Maples

GetHuman-gjmaples did not yet indicate what Spectrum should do to make this right.

How GetHuman-gjmaples fixed the problem
I called this morning and was told that one of their service personal would be here between *:** and *:**. He got here at *:** and was here for almost * hours trying to find the problem. Another tech came and tried to help in finding the problem. They were able to get one of my phones to work and both agreed that it was a wiring problem. I will call spectrum and see about scheduling to have the wiring replaced. Hopefully that will take care of the problem and I will have the use of all my phones. I am satisfied with their attempts at solving my problem, they tried.
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Customer service issue
Reported by GetHuman-gjmaples
Mar 28th, 2019 - 4 years ago
GetHuman-gjmaples shared how to fix
Seen by 11 customers so far
Similar issue to 1696 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security


GetHuman-gjmaples started working on this issue
Mar 28th, 2019 7:32pm
GetHuman-gjmaples confirmed the issue is fixed. Hooray!
Apr 1st, 2019 10:58pm

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