Recorded Tv shows will not play back due to tiling, stopping and starting and lately so...

GetHuman-kathkuhl's customer service issue with Spectrum from December 2018

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The issue in GetHuman-kathkuhl's own words
Recorded Tv shows will not play back due to tiling, stopping and starting and lately sometimes going black. *This is happening on only one tv at this location. The other tv with cable ability to record and play back is still working. *This problem has been going on for about a month - progressively getting worse - for awhile it was hit or miss. *I have tried unplugging and replugging. And now I am reaching out for assistance. *Please know that with this communication I have reached my limit on technical skills, know how and digital vocabulary. *I would enjoy watching recorded shows again on this our main TV in the house. *Please respond knowing that I’m not sure what to do on this end.
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Spectrum

Customer service issue
Reported by GetHuman-kathkuhl
Dec 3rd, 2018 - 2 mons ago
I have an issue with Spectrum too
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Seen by 6 customers so far
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Timeline
GetHuman-kathkuhl started working on this issue
Dec 3rd, 2018 5:31pm