Recorded Tv shows will not play back due to tiling, stopping and starting and lately so...

GetHuman-kathkuhl's customer service issue with Spectrum from December 2018

784 similar
0 following
Help with my Spectrum issue
First: share to improve GetHuman-kathkuhl's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kathkuhl's next move: call Spectrum.
The best way to get your problem resolved is to tap the button below to start calling Spectrum. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-kathkuhl may need:
PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
The issue in GetHuman-kathkuhl's own words
Recorded Tv shows will not play back due to tiling, stopping and starting and lately sometimes going black. *This is happening on only one tv at this location. The other tv with cable ability to record and play back is still working. *This problem has been going on for about a month - progressively getting worse - for awhile it was hit or miss. *I have tried unplugging and replugging. And now I am reaching out for assistance. *Please know that with this communication I have reached my limit on technical skills, know how and digital vocabulary. *I would enjoy watching recorded shows again on this our main TV in the house. *Please respond knowing that I’m not sure what to do on this end.
GetHuman-kathkuhl did not yet indicate what Spectrum should do to make this right.
I have an issue with Spectrum too
How GetHuman-kathkuhl fixed the problem
We are waiting for GetHuman-kathkuhl to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Spectrum's attention and get better help faster. Tap below to get started.
Having Spectrum issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Spectrum email you?
This email address isn't valid
Follow this issue
See how GetHuman-kathkuhl fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-kathkuhl
Dec 3rd, 2018 - 2 mons ago
I have an issue with Spectrum too
Not resolved
Seen by 6 customers so far
Similar issue to 784 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-kathkuhl started working on this issue
Dec 3rd, 2018 5:31pm