Yesterday morning, Sunday, September **, we woke up to no tv service and a toll free nu...

GetHuman-crtrask's customer service issue with Spectrum from September 2018

Help with my Spectrum issue
The issue in GetHuman-crtrask's own words
Yesterday morning, Sunday, September **, we woke up to no tv service and a toll free number on the screen to call. *I was transferred ** times! Alond the way, someone told us that an employee had "downgraded" our account at *:** am, although your office was not open at that time. We have had this service only ONE WEEK. We most certainly did not call to downgrade it.**After being on the phone for * hours, ** minutes and ** seconds, we got someone (Cerica) who set up a tech visit for today, ,Monday, September **. **Each rep I spoke to put me on hold for at least ** minutes. When someone came back on the line, it was a different person. I was transferred between sales and repair * times!!!!***A rep is here now to restore service, and he is having trouble!***Please call me at ***.***.**** ASAP.
GetHuman-crtrask did not yet indicate what Spectrum should do to make this right.
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How GetHuman-crtrask fixed the problem
I e mailed the person who was listed as a person who handles complaints. I had a call back within an hour!
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Customer service issue
Reported by GetHuman-crtrask
Sep 24th, 2018 - 4 mons ago
I have an issue with Spectrum too
GetHuman-crtrask shared how to fix
Seen by 3 customers so far
Similar issue to 427 others
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Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
GetHuman-crtrask started working on this issue
Sep 24th, 2018 2:32pm
GetHuman-crtrask confirmed the issue is fixed. Hooray!
Sep 26th, 2018 3:08pm