I received a letter stating my area was being upgraded and I needed a tuning adapter to...

GetHuman922195's customer service issue with Spectrum from July 2018

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The issue in GetHuman922195's own words
I received a letter stating my area was being upgraded and I needed a tuning adapter to continue to receive all my channels on my Tivo. I went to the local Spectrum store and picked up a tuning adapter. I couldn't get it to work, so I called Spectrum cable card support and they said the tuning adapter I had (Cisco) wouldn't work with my cable card (Motorola * Arris). They said they would ship me a compatible one. That was two weeks ago and I haven't received one. I've called support a few times and all they can tell me is that there is an order placed, but they don't have any other information. The upgrade for my area takes place *****, and I don't want to lose any of my channels.
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Spectrum

Customer service issue
Reported by GetHuman922195
Jul 27th, 2018 - 10 mons ago
I have an issue with Spectrum too
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Seen by 5 customers so far
Similar issue to 224 others
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Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman922195 started working on this issue
Jul 27th, 2018 2:00pm
GetHuman922195 indicated the issue is not fixed yet.
Jul 27th, 2018 2:00pm