The cable that brings the internet from the street to my house has gotten stretched out...

GetHuman-kktdk's customer service issue with Spectrum from June 2018

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The issue in GetHuman-kktdk's own words
The cable that brings the internet from the street to my house has gotten stretched out and low to the ground. I had * technicians that came out, took pictures and videos and said the cable should have been buried. Also that I wasn’t getting the speed I was paying for because of this. It has become a problem with getting in the way of trucks getting down my driveway. No one contacted me as promised to schedule having it fixed and I have called back several times to inquire as to the status of my issue, each time the customer service rep promises to have the appropriate person get in touch with me, no one has come thru with the callback yet. It has been a few months and several calls by me, but I am still waiting for my problem to be addressed and hopefully resolved.
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Customer service issue
Reported by GetHuman-kktdk
Jun 11th, 2018 - 9 mons ago
I have an issue with Spectrum too
Not resolved
Seen by 3 customers so far
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Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
GetHuman-kktdk started working on this issue
Jun 11th, 2018 1:59pm