No service we unplugged and the unit will not reboot

GetHuman-marciada's customer service issue with Spectrum from June 2018

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Help with my Spectrum issue
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PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
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The issue and preferred resolution, in GetHuman-marciada's own words:
The problem I ran into: No service we unplugged and the unit will not reboot
I trust that Spectrum will make this right and come up with a resolution that is fair.
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Spectrum

Customer service issue
Reported by GetHuman-marciada
Jun 6th, 2018 - 17d ago
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GetHuman-marciada started working on this issue
Jun 6th 1:38am