Hello,**I was scheduled to run a Beast event today May **, **** at Big Bear summit and...

GetHuman2949324's customer service issue with Spartan Races from May 2019

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The issue in GetHuman2949324's own words
Hello,**I was scheduled to run a Beast event today May **, **** at Big Bear summit and showed up for race registration at * am only to find out the Beast had been cancelled. There was no prior email or notice given the night before or early morning of the race. The reason for the cancellation was due to severe weather conditions, but the weather had been forecasted correctly all week, with severe cold and snow shower conditions. Online it mentions rain or snow the race will go on which no longer stands true? . Not only am I upset that I spent months training to race, but the little to none compensation that was offered was a disgrace. Two options, option one was to run the scheduled sprint at **AM and get no refund or deferral code for another beast. Option two was to just wait for an email as if we had missed our race and get a deferral code for another beast. This compensation is nothing compared to the money I wasted on planning my trip here to Big Bear. I had to use vacation hours for work, I had to get a babysitter, I had to make the drive for several hours, I had to buy gear for the race. The least that could have been done out of courtesy would have been to have offered to let us run the sprint instead and receive a referral code for a future beast or receive two referral codes for two separate beasts. This is very disappointing and demoralizing that SPARTAN doesn’t take care of its customers. **An unsatisfied customer,*Saul Sanchez

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Spartan Races

Customer service issue
Reported by GetHuman2949324
May 19th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 665 others
0 customers following this

Timeline

GetHuman2949324 started working on this issue
May 19th, 2019 3:25pm
GetHuman2949324 indicated the issue is not fixed yet.
May 19th, 2019 8:22pm
GetHuman2949324 indicated the issue is not fixed yet.
May 20th, 2019 4:41pm
GetHuman2949324 indicated the issue is not fixed yet.
May 22nd, 2019 8:05pm

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