Hello,**I was scheduled to run a Beast event today May **, **** at Big Bear summit and...

GetHuman2949324's customer service issue with Spartan Races from May 2019

Help with my Spartan Races issue
First: share to improve GetHuman2949324's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2949324 may need:
Username, Password, Email address on the account, Name on the account, Phone number on the account, and Address on the account
The issue in GetHuman2949324's own words
Hello,**I was scheduled to run a Beast event today May **, **** at Big Bear summit and showed up for race registration at * am only to find out the Beast had been cancelled. There was no prior email or notice given the night before or early morning of the race. The reason for the cancellation was due to severe weather conditions, but the weather had been forecasted correctly all week, with severe cold and snow shower conditions. Online it mentions rain or snow the race will go on which no longer stands true? . Not only am I upset that I spent months training to race, but the little to none compensation that was offered was a disgrace. Two options, option one was to run the scheduled sprint at **AM and get no refund or deferral code for another beast. Option two was to just wait for an email as if we had missed our race and get a deferral code for another beast. This compensation is nothing compared to the money I wasted on planning my trip here to Big Bear. I had to use vacation hours for work, I had to get a babysitter, I had to make the drive for several hours, I had to buy gear for the race. The least that could have been done out of courtesy would have been to have offered to let us run the sprint instead and receive a referral code for a future beast or receive two referral codes for two separate beasts. This is very disappointing and demoralizing that SPARTAN doesn’t take care of its customers. **An unsatisfied customer,*Saul Sanchez

GetHuman2949324 did not yet indicate what Spartan Races should do to make this right.

How GetHuman2949324 fixed the problem

We are waiting for GetHuman2949324 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Spartan Races's attention and get better help faster. Tap below to get started.
Having Spartan Races issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Spartan Races

Customer service issue
Reported by GetHuman2949324
May 19th, 2019 - 4 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 665 others
0 customers following this


GetHuman2949324 started working on this issue
May 19th, 2019 3:25pm
GetHuman2949324 indicated the issue is not fixed yet.
May 19th, 2019 8:22pm
GetHuman2949324 indicated the issue is not fixed yet.
May 20th, 2019 4:41pm
GetHuman2949324 indicated the issue is not fixed yet.
May 22nd, 2019 8:05pm

Moving? Compare and Schedule Free.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies