I used a groupon on a recent race in San Antonio this past weekend. i had to defer bec...

GetHuman2597284's customer service issue with Spartan Races from March 2019

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I used a groupon on a recent race in San Antonio this past weekend. i had to defer becasue of a death in our family. We have successfully transferred other races, sprint, and kids to another location. However, a groupon was used to enroll for Super event. **I paid the defer fee $**, and received no credit for another race. So i basically lost the grourpon and the ** dollars due to circumstances outside my control.**I would like the ** deferral fee applied to a future race, or have the rate of the groupon amount applied. Below is the message I received after deferral.**Dear Brian Smasal**Your registration for the San Antonio Super - Saturday, March **rd **** has been successfully deferred. You have been withdrawn from the event. Use the following coupon code to receive a $*.** discount on select other races put on by this organization: *D*****X*******Eligible races should be specified on the race organizer webpage. **You can view your available deferral codes and manage your entry information within your Athlinks profile.*EVENT DETAILS*EVENT DEFERRAL SUMMARY*TOTAL Race Deferral Fee $**.** Service Fee $*.***TOTAL: $**.***RECEIPT DETAILS*This charge will appear on your statement as "ATHLINKS-(EVENT-NAME)". Question about your credit card statement? Visit our Payment FAQ's*PACKET PICKUP*BRIAN SMASAL**REGISTRATION BY**Go to your Athlinks profile to access your account.*Need help? Visit Athlinks FAQs.****** ATHLINKS. All rights reserved. **** Dogwood St ****, Louisville, CO *****. Read our Terms of Service and Privacy Policy.

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Spartan Races

Customer service issue
Reported by GetHuman2597284
Mar 26th, 2019 - 4 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 476 others
0 customers following this


GetHuman2597284 started working on this issue
Mar 26th, 2019 3:51pm