I just got a notification that my registration for tomorrows Boston race has been cance...

GetHuman-krobitai's customer service issue with Spartan Races from May 2018

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The issue in GetHuman-krobitai's own words
I just got a notification that my registration for tomorrows Boston race has been canceled*withdrawn. My bank notified me of a suspicious purchase through LifeTime Fitness, as my card had recent been hacked. I had called the company listed that charged my credit card inquired what the charge was, it was coming up as a gym in another state that I had not been to. So Discover card refunded my "fraudulent purchase". I was never told this was for my Spartan race...I have others depending on my for rides and accommodations to stay over have been made. In the email you just sent, said to register at the event. ***My * important questions.- I believe it is sold out already, how do I know I will be able to re-register, will I be able to start my heat with my team? *And I had used a **% coupon as well as signed up earlier in the year in order to save on money. Will I be able to get my same rate??***Please HELP??? Can I re-register now prior to tomorrow. I am so upset as I had no idea that charge was for this. I personally spoke to the company that charged the card and was told it was a gym and I should have Discover refund me as it was fraudulent... I was given bad info.**I now just called Discover and they lifted the fraudulent charges and will be re-paying Lifetime Fitness. But will not show for *-* business days. Discover said you could call and confirm it has been authorize.***Thank you in advance,***Katie Robitaille****-***-****
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Spartan Races

Customer service issue
Reported by GetHuman-krobitai
May 11th, 2018 - a yr ago
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GetHuman-krobitai started working on this issue
May 11th, 2018 5:24pm
GetHuman-krobitai confirmed the issue is fixed. Hooray!
May 11th, 2018 6:26pm
GetHuman-krobitai indicated the issue is not fixed yet.
May 11th, 2018 6:26pm
GetHuman-krobitai indicated the issue is not fixed yet.
May 11th, 2018 6:26pm
GetHuman-krobitai confirmed the issue is fixed. Hooray!
May 11th, 2018 6:26pm
GetHuman-krobitai confirmed the issue is fixed. Hooray!
May 11th, 2018 6:26pm
GetHuman-krobitai indicated the issue is not fixed yet.
May 11th, 2018 6:27pm
GetHuman-krobitai indicated the issue is not fixed yet.
May 11th, 2018 6:28pm
GetHuman-krobitai confirmed the issue is fixed. Hooray!
May 11th, 2018 6:28pm
GetHuman-krobitai confirmed the issue is fixed. Hooray!
May 11th, 2018 6:36pm