Hello, I have been a customer of space.nk for a couple of years now and I have seen a s...

GetHuman-paulwhit's customer service issue with Spacenk.com from May 2018

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The issue in GetHuman-paulwhit's own words
Hello, I have been a customer of space.nk for a couple of years now and I have seen a steady decline in customer service.**I went into my local branch over the last couple of months asking to try a sample of Aqua Di Parma Oud.**I have purchased this brand of fragrance from you before and when I did I was given samples of other fragrances to try.**As this particular bottle is priced at £***.** I wished to try it before I purchased it.**I have been told that they don't have samples to takeaway and try anymore.**And I was told in a way that can only be described as if I was a plebe.**UNEXPECTED AND UNEXCEPTABLE.**As you can imagine you are a premium business and this to me is just an outright lie.**If your policy has changed then that's fine and I will have to take my business to a competitor where they value what the customer is looking for and assist them to purchase a fragrance from them and make there buying experience a good one.**Can you please confirm that you no longer dispense samples for your customers?**If so I would like to remove myself from your loyalty points scheme and remove myself from your marketing list.**Many thanks

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Spacenk.com

Customer service issue
Reported by GetHuman-paulwhit
May 29th, 2018 - 5 years ago
Not resolved
Seen by 27 customers so far
Similar issue to 129 others
0 customers following this

Timeline

GetHuman-paulwhit started working on this issue
May 29th, 2018 7:53am

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