Southwest Gas - Southern Nevada Customer Service Issues

I arrived home to find the gas turned off, leaving my house unlocked. I tested the stove, assuming the gas was on, but later received a call from a gas worker planning to turn it on. Despite explaining the situation, he mentioned residual gas. When I offered to return in 10 minutes, he refused to wait past 5:10. I'm a 73-year-old widow and can't risk leaving my home vulnerable due to the unclear arrival times. The company's lack of communication is concerning, as no other utility has treated me this way. It's important to ensure the media is aware of these uncooperative practices. Treating elderly customers with more respect is crucial. If you'd like to address this matter, please contact me at [redacted].