I sent a request to extend my credit expiration date by * weeks and got a real *****coo...

GetHuman-dianejb's customer service issue with Southwest Airlines from April 2021

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The issue in GetHuman-dianejb's own words
I sent a request to extend my credit expiration date by * weeks and got a real *****cookie cutter response. I only got a *-month extension, while others who cancelled earlier in the month got a longer extension. Covid is the only reason I was forced to cancel and my grandkids' elementary school doesn't let out until June * (my expiration date is May **). I tried to schedule flights for June *. Does someone there have a heart?****** RESPONSE:*"Dear Diane,**Thank you for contacting us. I appreciate the chance to address your concerns.**The unused travel funds associated with confirmation number RGCTZ* will expire on May **, ****. It is necessary for travel funds to be available for a Customer to use until the expiration date listed on the Customer’s itinerary and receipt. If the funds are not applied to another trip completed by the expiration date, the ticket and associated travel funds will no longer be available.**Your business is truly important to us, and we look forward to our next opportunity to welcome you onboard.**Sincerely,*Scott*Southwest Airlines"

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Southwest Airlines

Customer service issue
Reported by GetHuman-dianejb
Apr 9th, 2021 - a month ago
Not resolved
Seen by 2 customers so far
Similar issue to 1327 others
0 customers following this

Timeline

GetHuman-dianejb started working on this issue
Apr 9th 8:42pm