Due to the COVID-** and a slow-down in work our travel plans have changed drastically...

GetHuman4881326's customer service issue with Southwest Airlines from May 2020

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Help with my Southwest Airlines issue
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The issue in GetHuman4881326's own words
Due to the COVID-** and a slow-down in work our travel plans have changed drastically.*This year my husband and I are celebrating our **th Wedding Anniversary. Instead of having a big party, we decided to take our children and grandchildren on a cruise. After getting our reservations with the Royal Caribbean I called Southwest Airlines to make reservations from Chicago Midway to Fort Lauderdale, Florida.*Well, things started getting rough with the COVID-**, jobs shutting down, people not able to go outside, Big Business closing up and money getting tight etc. so we decided to cancel our trip.* I talked to a number of people at Southwest Airlines and NO ONE would give me a refund for $*,***.** the cost of the tickets. How come the President of the United States can give almost each person a stimulus package but Southwest cannot give me back my own money? Plus, they probably sold my tickets to someone else! Is this considered DOUBLE DIPPING?*Hope you can help me with this problem - no one else.

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Southwest Airlines

Customer service issue
Reported by GetHuman4881326
May 28th, 2020 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 1189 others
0 customers following this

Timeline

GetHuman4881326 started working on this issue
May 28th, 2020 8:12pm

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