We were booked on a SW vacation package and bought the insurance since my husband is in...

GetHuman4782294's customer service issue with Southwest Airlines from May 2020

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The issue in GetHuman4782294's own words
We were booked on a SW vacation package and bought the insurance since my husband is in his **'s and has health issues. We cancelled the package because my husband's physician said he does not want him on airplanes under any any circumstances. We were under the impression we would get a total refund should we cancel. When I called today regarding the status of our refund, we were told we would not get a refund on the air, only the hotel. This is not acceptable to us. Trip cancellation insurance should be a refund*not a credit. The confirmation number on air is J**F*C. The package confirmation is *HL*****. Again. we will be unable to use the credit please email or call me and let me know that a refund will be issued. *Thank you,*Andrea Levy****-***-**********@***.com

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Southwest Airlines

Customer service issue
Reported by GetHuman4782294
May 28th, 2020 - a year ago
Not resolved
Seen by 13 customers so far
Similar issue to 1188 others
0 customers following this

Timeline

GetHuman4782294 started working on this issue
May 28th, 2020 7:37pm