My itinerary was changed. The email was not clear AT ALL. The change was from a direc...

GetHuman-txkz's customer service issue with Southwest Airlines from July 2019

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The issue in GetHuman-txkz's own words
My itinerary was changed. The email was not clear AT ALL. The change was from a direct flight to a non-direct flight, which resulted in a flight number change. I spent several minutes trying to figure out what had changed. Finally, I had to call customer service to ask what the actual change was to my itinerary. I waited on hold almost ** minutes to speak to someone. Had I noticed the flight number change, I assume I could have looked up the new flight number to decipher the change. But either way, this is an inconvenience to me - when I am already being inconvenienced by a change in my itinerary. I realize these emails are auto-generated* but providing details outlining exactly what the itinerary change is, would be a FAR better experience. This incident left me feeling extremely frustrated and much more inconvenienced than I should have been.*Booking reference:**UV*KTY**Frequent flyer:**KATHERINE THOMSON * ***********
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Southwest Airlines

Customer service issue
Reported by GetHuman-txkz
Jul 18th, 2019 - 2 mons ago
I have an issue with Southwest Airlines too
Seen by 2 customers so far
Similar issue to 5784 others
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GetHuman-txkz started working on this issue
Jul 18th 1:51pm
GetHuman-txkz confirmed the issue is fixed. Hooray!
Jul 19th 4:20pm