I am Wade Johnston - **** Tremont Drive, Cedar Park, Texas ***** phone...

GetHuman-wljpops's customer service issue with Southwest Airlines from July 2019

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The issue in GetHuman-wljpops's own words
I am Wade Johnston - **** Tremont Drive, Cedar Park, Texas ***** phone: ***-***-****. *My luggage did not arrive in Austin From San Jose on * July. I informed the Baggage Claim personnel( who were absolutely cooperative and helpful). My luggage was found and returned to me at my home by a Eric H on Saturday morning early this * of July. The BDO*: **********.*Flight *’s ******** Aus. ***********The tag on the luggage also indicated: *Final: Aus. Flight **** XFER: Den. Flight ****. *The problem is that when I tried to release the telescopic handle to pull the luggage, the handle would not release and extend in order to pull the bag. *The handle worked perfectly on my trip. *The luggage belonged to me Mother and she let me use it for my trip. Now the luggage is NOT useable since you cannot extend the handle to pull the bag. *The luggage is a large blue “Protocol” (Centennial -I think) rolling luggage with expandable zipper main department and multiple exterior zippered pockets and interior accessory pockets. It has a side carry handle.*I believe it is a **” x **” x *” upright with wheels.*Please replace the luggage so my ** year old Mother will have luggage that will work for her.

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Southwest Airlines

Customer service issue
Reported by GetHuman-wljpops
Jul 6th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 5691 others
0 customers following this

Timeline

GetHuman-wljpops started working on this issue
Jul 6th, 2019 7:06pm