Southwest Airlines,*I purchased * round trip tickets for my mother and * brothers to vi...

GetHuman-retyeage's customer service issue with Southwest Airlines from February 2019

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Help with my Southwest Airlines issue
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The issue in GetHuman-retyeage's own words
Southwest Airlines,*I purchased * round trip tickets for my mother and * brothers to visit me from Indianapolis, IN to Tampa, Florida. I’ve learned in the past that Southwest is a great choice for them to travel since my mother uses a wheelchair and a nonstop flight is essential. Their trip down went very smoothly. Their return trip however was arduous, especially for my ** year old mother. The *:** pm departure was changed to *:**, then *:** as we approached the airport to drop them off at *:**. Departure time was subsequently changed to *:**, then **:**, then **:**. They were told at the gate that the delay was caused by “operational” problems. We know from the news that Southwest is having a problem with their mechanics so this ** hour delay was clearly not related to weather or some natural cause. I believe my mother and * brothers are due compensation caused by this “operational” delay since it was more than * hours. Wouldn’t you agree?**Confirmation *U*LELY*Bonnie Smith*Dennis Smith*Phillip Smith**Thank you for your consideration,*Loretta Yeager

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Southwest Airlines

Customer service issue
Reported by GetHuman-retyeage
Feb 20th, 2019 - 3 years ago
Not resolved
Seen by 28 customers so far
Similar issue to 3561 others
0 customers following this


GetHuman-retyeage started working on this issue
Feb 20th, 2019 2:29pm

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