We flew on flight **** on Thurs ********** from Baltimore to SanDiego. During the flig...

GetHuman1820585's customer service issue with Southwest Airlines from December 2018

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The issue in GetHuman1820585's own words
We flew on flight **** on Thurs ********** from Baltimore to SanDiego. During the flight I went to use the forward rest room. The rest room was available. As I was making my way from seat * the male flight attendant, who I could not read his name as it was in such small type on the name tag yelled at me twice to go use the rest room in the rear of the plane. I thought why should I when the rest room was vacant? Well as it turned out he was holding out from anyone using because as I started to go head to the back of the plane another flight attendant went into the rest room. He was apparently holding the empty rest room for another crew member and sent me to the back of the plane. So much for customer service and customer priority. I know your policy is that the customer is not always right, but I am right here as I do not deserve after paying $**** * for tickets to be yelled at by anyone, not should the rest room be held for anyone. The other flight attendant could have gone to the aft rest room. I just did not deserve to be yelled at by him or anyone, especially when I am paying for service. A little more compassion and concern for me as a passenger and customer was my just due. *Thank you*Lilia Robinson Res NY*TM*

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Southwest Airlines

Customer service issue
Reported by GetHuman1820585
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 2781 others
0 customers following this

Timeline

GetHuman1820585 started working on this issue
Dec 24th, 2018 12:28am