I was a bridesmaid in a wedding taking place Saturday November **th. Rehearsal dinner w...

GetHuman-malainar's customer service issue with Southwest Airlines from December 2018

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The issue in GetHuman-malainar's own words

I was a bridesmaid in a wedding taking place Saturday November **th. Rehearsal dinner was Friday November **th. Was on flight with confirmation number PA*ALR. Departing LaGuardia at ** to land at Dallas love field at *pm. In time for rehearsal dinner. Flight was cancelled and the situation was explained to the customer service desk yet no accommodations were made. Flight was refunded but no other flight options were available forcing me to book a flight double the price with a different airline. I had to miss the rehearsal dinner and arrived late for the wedding the next day. Southwest customer service was very rude and refused to put me on a wait list at the airport. Forcing me to leave the airport via a $** uber and buying a flight through another airline at double the price. Outbound flight that was cancelled by southwest was refunded, but I am demanding compensation for the extra fees forced upon me to change my flight.

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Southwest Airlines

Customer service issue

Reported by GetHuman-malainar

Dec 2nd, 2018 - 6 mons ago

I have an issue with Southwest Airlines too

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Seen by 3 customers so far

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Timeline

GetHuman-malainar started working on this issue

Dec 2nd, 2018 6:15pm

GetHuman-malainar used the GetHuman Phone to get a rep from Southwest Airlines on the line without waiting on hold

Dec 2nd, 2018 6:18pm