I am so unsatisfied right now with this southwest service I received on Tuesday Novembe...

GetHuman1657261's customer service issue with Southwest Airlines from November 2018

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The issue in GetHuman1657261's own words
I am so unsatisfied right now with this southwest service I received on Tuesday November **. I travelled from fort Lauderdale to montego bay only to when I reach I didn't receive any of mi two pieces of luggage. The customer service was very poor as the agent couldn't offer much assistance to the over ** passengers whose luggage's did not make the flight. Secondly I missed my reservation to travel to Kingston where I live. I contacted the mobay office on November ** and got thru after countless attempts, I was told that my luggages have arrived and was being sort to send to me, I waited up throughout the night as I would expect to give the driver direction, however no such call came. I called back the office today and was given the drivers number, when I made contact with him I receive one story for each call I made. I have been a loyal southwest client even began advertising for this airline. It is not easy to travel for * or * hours to take this airline . i missed two days from my jobs and as I am writing this email , my bag has not reached my hand. There need to be some form of compensation as stuff in my bag that were on the fridge must have spoil by now. I need a redress asap.
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Southwest Airlines

Customer service issue
Reported by GetHuman1657261
Nov 30th, 2018 - 6 mons ago
I have an issue with Southwest Airlines too
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Seen by 14 customers so far
Similar issue to 2519 others
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Items needed
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Email on booking
Timeline
GetHuman1657261 started working on this issue
Nov 30th, 2018 12:08am