I called about my flight changing price and was told I could use the credit of $*** tow...

GetHuman-minttea's customer service issue with Southwest Airlines from November 2018

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The issue in GetHuman-minttea's own words
I called about my flight changing price and was told I could use the credit of $*** toward pet fee. When I called after I made the changes I was told no I can not use my money (credit) to pay toward pet fee. I do not have $*** just sitting around. Since I saved $*** I thought I can suffer with time changes to be able to pay for dog to go too. I just want the $*** I’m not using to go toward pet fees as I was told this is possible.
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Southwest Airlines

Customer service issue
Reported by GetHuman-minttea
Nov 29th, 2018 - 9 mons ago
I have an issue with Southwest Airlines too
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Seen by 3 customers so far
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GetHuman-minttea started working on this issue
Nov 29th, 2018 12:34am