I came on flight *** last Tuesday from fort Lauderdale to montego bay, when I arrived a...

GetHuman1657261's customer service issue with Southwest Airlines from December 2018

Help with my Southwest Airlines issue
The issue in GetHuman1657261's own words
I came on flight *** last Tuesday from fort Lauderdale to montego bay, when I arrived and waited to collect my luggage's, after some * hours I came to the realization that my luggage's did not make the flight. The southwest agents were of little help until the passengers start getting upset. I file my claim a while after. Due to the lengthy time spent trying to get the claim filed I missed my bus to Kingston, had to wait standby for another hour to see if seats were available on the last bus into Kingston. I contacted the southwest office the following day and was told my luggage's did not make the early flight however it should be on the late one. That same day I called back after ** pm and was told my luggage's had arrived and was behind sorted fort delivery, I waited and I waited the entire night but nothing was delivered , long and short is it took over ** hours for me to receive my luggage's, which by this time the frozen and cold stuff had taughed and yes drained all over my clothing item and toys I had bought for my children's Christmas. I need some redress from southwest authorities ASAP.
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Southwest Airlines

Customer service issue
Reported by GetHuman1657261
Dec 5th, 2018 - a mon ago
I have an issue with Southwest Airlines too
Fixed
Seen by 2 customers so far
Similar issue to 2580 others
0 customers following this
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Timeline
GetHuman1657261 started working on this issue
Dec 5th, 2018 9:41pm
GetHuman1657261 indicated the issue is not fixed yet.
Dec 5th, 2018 9:44pm