On ********, I was booked on SW flight ** DAL-HOU. This flight ended up with more than...

GetHuman-handy_an's customer service issue with Southwest Airlines from November 2018

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The issue in GetHuman-handy_an's own words
On ********, I was booked on SW flight ** DAL-HOU. This flight ended up with more than an hour delay. During that delay, my suitcase apparently sat unprotected in the downpour. When I claimed my bag at HObby, I realized it was wet on the outside. When I arrived to my hotel that evening, I discovered that my clothing was soaked *** of the way into my suitcase. Practically every item of clothing was affected, and a paperback book (one of my favorites) was wrinkled and ruined from the water. I had to crank up the HVAC in the room to get anything to even sort of dry, as there were no laundry facilities at the hotel. I was participating as a panel speaker at a professional conference the next day, and all the clothes and shoes I needed to wear were wet. Items in the very top compartment were so wet I had to wring them out over the tub. I took pictures and can send them if that would help understand.
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Southwest Airlines

Customer service issue
Reported by GetHuman-handy_an
Nov 17th, 2018 - 3 mons ago
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GetHuman-handy_an started working on this issue
Nov 17th, 2018 4:38pm