** October ******Southwest Airlines*P.O. box *****-*CR*Dallas, TX********Dear Customer...
GetHuman-tgarrikc's customer service issue with Southwest Airlines from October 2018
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The issue in GetHuman-tgarrikc's own words
** October ******Southwest Airlines*P.O. box *****-*CR*Dallas, TX********Dear Customer Relations,**On Sunday, ******* we missed our flight ***** (Conf. UY**JP) from Boston to Kansas City. Provincetown was fogged in that morning so at *:** a.m. that morning Cape Air gave us a cab from Provincetown to Boston. During the cab ride we used all of our electronic devices (iphones, ipads etc.) to contact Southwest to rebook. After finally reaching an agent on the phone, we were told that they could not help us and we needed to go to the Southwest departure desk at Boston. After waiting ** minutes to approach the desk, we did this. After informing the desk agent that we had tried to re-book on the phone but were told to go the desk at Boston we were told, “You would have better luck if you called Southwest back on the phone because those agents have more computer screens than I do.” We told the agent that we had already done that while travelling by cab from Provincetown to Boston, but were told to Southwest desk at Boston. The agent then told us, “The soonest I can get you out is Thursday.”**Although we understand that weather can always be a factor, giving us the circular run around between the Southwest phone agents and the Southwest desk at Boston is unacceptable. Because of this, we were forced to overnight at Boston and take another airline back to Kansas City on Monday. We are both doctors and cannot leave our business unattended for * days!**We continue to be mostly positive about Southwest, but this experience was not pleasant one.**Thank-you for any compensation you might provide.**Dr. Thomas Edwin Garrison (Acct *********)*Dr. Charles Larry Sullivan (Acct *********)
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