Jonathan,**Thank you for your voucher. However, you should know that Payless car rental...

GetHuman-cwhoagla's customer service issue with Southwest Airlines from September 2018

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The issue in GetHuman-cwhoagla's own words
Jonathan,**Thank you for your voucher. However, you should know that Payless car rental cancelled my reservation as I was more than * hours late and I had to pay $*** more for an auto rental. I would appreciate it if you cold do something about this.**Thank you,**Carl Hoagland**On Sep *, ****, at *:** PM, Southwest Airlines Proactive Communications *SouthwestAirlines.ProactiveC*****@***.com* wrote:***image***.jpg**September *, ******Dear Carl, **I’m so sorry your flight was disrupted earlier today when we diverted to Albuquerque in order to check out an indication of a possible maintenance issue. I know this interruption delayed your arrival at San Diego, and I sincerely apologize for any inconvenience to your travel plans. **We would like to invite you back for a more pleasant travel experience. In this spirit, I’m sending you a LUV Voucher (in a separate email, within ** days) that can be applied as a form of payment toward a new Southwest reservation. We look forward to welcoming you onboard another flight in the near future.**Kind regards,***image***.jpg***Jonathan Lee*Proactive Customer Communications*Southwest Airlines***** Wyman Street*Dallas, TX **************F*********This is a post-only mailing from Southwest Airlines. Please do not attempt to respond to this message.**Southwest Airlines***** Love Field Drive*Dallas, TX ******** Copyright Southwest Airlines Co. All Rights Reserved.** **

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Southwest Airlines

Customer service issue
Reported by GetHuman-cwhoagla
Sep 8th, 2018 - 2 years ago
Fixed
Seen by 14 customers so far
Similar issue to 1561 others
0 customers following this
Items needed
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Timeline

GetHuman-cwhoagla started working on this issue
Sep 8th, 2018 3:06pm
GetHuman-cwhoagla indicated the issue is not fixed yet.
Sep 10th, 2018 3:23am