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I have a LUV voucher in the amount of ***.** per person for * people. The confirmation...

GetHuman-lois_sar's customer service issue with Southwest Airlines from August 2018

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The issue in GetHuman-lois_sar's own words
I have a LUV voucher in the amount of ***.** per person for * people. The confirmation that got me this voucher was from a flight that we cancelled Sept ****. Cancellation reason was b*c of wild fires in the northwest US.**Last wk I used these funds to book another trip... Sept **** to Colorado. Was told all I had to pay was the tax which was $** and change. However when I checked my master card account I see we were booked the full amount (***.**) ??? My confirmation * for the upcoming trip is O*KAML.* LUV voucher is good thru Feb * **** however we do not plan on traveling after Sept ****. Can you please apply my LUV voucher funds to this current trip that I have booked? We would very much appreciate it. Do not want to lose these funds. Thank you. Our Names: * Martha L. Sarno & Michael J Sarno Jr
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Southwest Airlines

Customer service issue
Reported by GetHuman-lois_sar
Aug 18th, 2018 - a yr ago
I have an issue with Southwest Airlines too
Fixed
Seen by 3 customers so far
Similar issue to 1411 others
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Items needed
Name on booking
Booking reference
Email on booking
Timeline
GetHuman-lois_sar started working on this issue
Aug 18th, 2018 2:39pm
GetHuman-lois_sar confirmed the issue is fixed. Hooray!
Aug 20th, 2018 2:10pm
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  4. I have a LUV voucher in the amount of...