Re: reservation * J**MBU. I booked this flight with my global entry card * and had to...

GetHuman967945's customer service issue with Southwest Airlines from August 2018

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The issue in GetHuman967945's own words
Re: reservation * J**MBU. I booked this flight with my global entry card * and had to change my return flight. Departure flight didnt change and I flew with TSA precheck. But the TSA precheck info didnt transfer to the departure flight. Is there a way to correct the problem of tranferring TSA precheck info to a changed flight without having to go thru customer service? The airline check in desk was unusually long and I wasnt sure if the problem could have been solved without my Global Entry card in hand. thank you
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Southwest Airlines

Customer service issue
Reported by GetHuman967945
Aug 8th, 2018 - 8 mons ago
I have an issue with Southwest Airlines too
Fixed
Seen by 3 customers so far
Similar issue to 1292 others
0 customers following this
Items needed
Name on booking
Booking reference
Email on booking
Timeline
GetHuman967945 started working on this issue
Aug 8th, 2018 8:04pm
GetHuman967945 indicated the issue is not fixed yet.
Aug 14th, 2018 1:10am