My mom and I just returned to San Diego from an overnight trip to San Francisco and fle...
GetHuman634583's customer service issue with Southwest Airlines from April 2018
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The issue in GetHuman634583's own words
My mom and I just returned to San Diego from an overnight trip to San Francisco and flew with Southwest. We were going to visit her brother who has been in the hospital. My mom hasn’t traveled in several years since my dad died so she was extremely nervous about the whole prospect. But everyone who helped us from the check in to boarding and the flight attendants were extremely helpful. She was able to calm her nerves and ended up really enjoyed the experience, even though our return flight was delayed. Now she wants to plan a second trip! I wanted to thank the staff at Southwest for making this such a positive experience for her!
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