My mom and I just returned to San Diego from an overnight trip to San Francisco and fle...

GetHuman634583's customer service issue with Southwest Airlines from April 2018

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Help with my Southwest Airlines issue
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Name on booking, Booking reference, and Email on booking
GetHuman634583's next move: have a Southwest Airlines rep call.
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The issue and preferred resolution, in GetHuman634583's own words:
My mom and I just returned to San Diego from an overnight trip to San Francisco and flew with Southwest. We were going to visit her brother who has been in the hospital. My mom hasn’t traveled in several years since my dad died so she was extremely nervous about the whole prospect. But everyone who helped us from the check in to boarding and the flight attendants were extremely helpful. She was able to calm her nerves and ended up really enjo*** the experience, even though our return flight was dela***. Now she wants to plan a second trip! I wanted to thank the staff at Southwest for making this such a positive experience for her!
I trust that Southwest Airlines will make this right and come up with a resolution that is fair.
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Southwest Airlines

Customer service issue
Reported by GetHuman634583
Apr 27th, 2018 - 3 mons ago
I have an issue with Southwest Airlines too
Not resolved
Seen by 1 customer so far
Similar issue to 994 others
0 customers following this
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Timeline
GetHuman634583 started working on this issue
Apr 27th 3:59pm
GetHuman634583 shared this issue with others over email
Apr 27th 4:00pm
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Apr 27th 4:00pm
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Apr 27th 4:01pm