Good morning**We have a problem with a drain at the foot of our driveway that is totall...

GetHuman-petelfer's customer service issue with Southern Water from April 2020

Help with my Southern Water issue
The issue in GetHuman-petelfer's own words
Good morning**We have a problem with a drain at the foot of our driveway that is totally blocked.**We have been in touch with Hampshire Highways who say the following "Having looked into the matter there is no evidence of this gulley being a highway asset for the following reasons.**The gulley is on private land registered to number **. **Highway drainage serves to drain only the highway, the fact that the gulley is above the highway would mean it would not serve that purpose.**Most crucially the adoption plan for this development clearly shows the gulley and is denoted as a yard gulley.**Yard gullies are installed to take surface water from private properties and go either into a soakaway or surface water sewer.**The adoption plan clearly shows that this gulley joins a surface water drain that passes through adjacent private gardens and then discharges into a Southern Water surface water drainage system".**They have suggested that it may be the responsibility of Southern Water hence this message.**Address is ** Hanoverian Way, Whiteley, Fareham, Hants PO** *JT**Hope to hear from you soon.**Many thanks,**Pauline Telfer

GetHuman-petelfer did not yet indicate what Southern Water should do to make this right.

How GetHuman-petelfer fixed the problem
A Southern Water staff member appeared without warning this afternoon and told us in no uncertain terms that the drain was not their responsibility but ours ! Looks like we are going to have to claim off drainage and plumbing insurance Homeserve.
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Southern Water

Customer service issue
Reported by GetHuman-petelfer
Apr 7th, 2020 - 2 years ago
Fixed
GetHuman-petelfer shared how to fix
Seen by 25 customers so far
Similar issue to 10 others
0 customers following this
Items needed
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Timeline

GetHuman-petelfer started working on this issue
Apr 7th, 2020 8:12am
GetHuman-petelfer indicated the issue is not fixed yet.
Apr 9th, 2020 12:56pm
GetHuman-petelfer confirmed the issue is fixed. Hooray!
Apr 9th, 2020 7:05pm