Good morning**We have a problem with a drain at the foot of our driveway that is totall...
GetHuman-petelfer's customer service issue with Southern Water from April 2020
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The issue in GetHuman-petelfer's own words
Good morning**We have a problem with a drain at the foot of our driveway that is totally blocked.**We have been in touch with Hampshire Highways who say the following "Having looked into the matter there is no evidence of this gulley being a highway asset for the following reasons.**The gulley is on private land registered to number **. **Highway drainage serves to drain only the highway, the fact that the gulley is above the highway would mean it would not serve that purpose.**Most crucially the adoption plan for this development clearly shows the gulley and is denoted as a yard gulley.**Yard gullies are installed to take surface water from private properties and go either into a soakaway or surface water sewer.**The adoption plan clearly shows that this gulley joins a surface water drain that passes through adjacent private gardens and then discharges into a Southern Water surface water drainage system".**They have suggested that it may be the responsibility of Southern Water hence this message.**Address is ** Hanoverian Way, Whiteley, Fareham, Hants PO** *JT**Hope to hear from you soon.**Many thanks,**Pauline Telfer
GetHuman-petelfer did not yet indicate what Southern Water should do to make this right.
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How GetHuman-petelfer fixed the problem
A Southern Water staff member appeared without warning this afternoon and told us in no uncertain terms that the drain was not their responsibility but ours ! Looks like we are going to have to claim off drainage and plumbing insurance Homeserve.
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