I started the plan about a week and half ago and paid $***.** then foolishly placed an...
GetHuman-vivianku's customer service issue with South Beach Diet from September 2018
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The issue in GetHuman-vivianku's own words
I started the plan about a week and half ago and paid $***.** then foolishly placed an alacart order (in transit) for $**.**. I have seasoned and seasoned the food and have tried and tried to eat the food in phase * and phase *. But after taking a couple bites I am throwing the majority of the food out. I realize this food isn’t going to be delicious but it is really bad and doesnt work for me. I contacted the customer service Dept to cancel the program and was hoping I could *at least return the non-frozen food for some refund. After stating my dissatisfaction the rep wouldn’t accept my dissatisfaction and kept giving me options for additional food. I understand that he was doing his job but the last thing I wanted was to get more food that I’ll be throwing out. I am left paying almost $*** plus a cancellation fee of about $***. I realize this is your policy but I feel compelled to escalate my dissafaction as this is a $*** expense with a freezer and pantry full of food I don’t like and won’t eat. *I plan on donating the food to a homeless shelter as I feel so guilty in pitching the food. *I hope you will reconsider my dissatisfaction and complaint will refund at lease some of my expenses. *Thank you, Vivian Kumler
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