Hi,*My order "*********" was never delivered to me, although the status says it arrived...

GetHuman-shadiih's customer service issue with Sorel.com from March 2021

Help with my Sorel.com issue
The issue in GetHuman-shadiih's own words
Hi,*My order "*********" was never delivered to me, although the status says it arrived * hours ago (March **) and is on your front porch. I work in front of a window facing the front porch and did not see the package being delivered.*I'd be thankful if you help me out with this.*Here is the tracking number:**Z**W***YW********

GetHuman-shadiih did not yet indicate what Sorel.com should do to make this right.

How GetHuman-shadiih fixed the problem
The package was delivered to a wrong address (not anywhere near my house so I can see it). The receiver kindly delivered it to me.
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Sorel.com

Customer service issue
Reported by GetHuman-shadiih
Mar 13th, 2021 - 3 months ago
Fixed
GetHuman-shadiih shared how to fix
Seen by 12 customers so far
Similar issue to 58 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-shadiih started working on this issue
Mar 13th 11:06pm
GetHuman-shadiih confirmed the issue is fixed. Hooray!
Mar 14th 4:05am