In my order, two pairs (both size **) were delivered. However, one pair measures a full...

GetHuman5545143's customer service issue with Sorel.com from December 2020

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The issue in GetHuman5545143's own words
In my order, two pairs (both size **) were delivered. However, one pair measures a full ***" SHORTER than the other pair. It also measures ***" shorter against another Sorel size ** shoe. It is obvious that, although the pair is marked as "Size **", it is NOT size **. I'd like an exchange for the correct size, if possible. But when I went to the Returns Page, I was asked to pay $*.** return postage. This was NOT my mistake. I cannot pay for a return if the wrong item was sent. When I called Customer Service, I was told there was a *** minute wait!

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Sorel.com

Customer service issue
Reported by GetHuman5545143
Dec 11th, 2020 - 6 months ago
Not resolved
Seen by 15 customers so far
Similar issue to 25 others
0 customers following this

Timeline

GetHuman5545143 started working on this issue
Dec 11th, 2020 8:23pm
GetHuman5545143 indicated the issue is not fixed yet.
Dec 12th, 2020 12:54am