I am not happy with my Sorel boots. There is a reinforced area - kind of like a ‘brace...

GetHuman-kstites's complaint issue with Sorel.com from March 2019

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The issue in GetHuman-kstites's own words
I am not happy with my Sorel boots. There is a reinforced area - kind of like a ‘brace’ at the heel. It digs into my heel and makes them very uncomfortable to wear. Driving in them is nearly impossible they are*so uncomfortable. **I don’t know if this is true but I have been told that the design was recently changed and maybe this is the issue. **Regardless I’d like to talk to someone about my options. Thank you!!!
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Sorel.com

complaint issue
Reported by GetHuman-kstites
Mar 30th, 2019 - 6 mons ago
I have an issue with Sorel.com too
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Timeline
GetHuman-kstites started working on this issue
Mar 30th 8:17pm
GetHuman-kstites indicated the issue is not fixed yet.
Mar 31st 1:34am
GetHuman-kstites indicated the issue is not fixed yet.
Mar 31st 1:35am
GetHuman-kstites indicated the issue is not fixed yet.
Mar 31st 11:18pm