Hi, **I recently purchased the Sony XBR**X***H *K, and hooked up the Sony HTZ*F sound b...

GetHuman5851224's customer service issue with Sony from March 2021

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The issue in GetHuman5851224's own words
Hi, **I recently purchased the Sony XBR**X***H *K, and hooked up the Sony HTZ*F sound bar and sub. I paired it with the Sony SAZ*R rear speakers. This system linked together nicely, but the sound will cut out periodically for a split second, before coming back. I have gone through all the information I could find. Turned on*off the RF setting. I reset to factory settings, I checked for updates. Nothing is working. *There is no other devices around that can interfered with the Wifi signal or Bluetooth. I don't understand, I don't want to disconnect and return everything for exchange, but this cant be normal. **Please help. Thank you. *-Karl

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Sony

Customer service issue
Reported by GetHuman5851224
Mar 16th, 2021 - 5 months ago
Not resolved
Seen by 7 customers so far
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GetHuman5851224 started working on this issue
Mar 16th 6:05pm

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