My PSP shows blue screen with ten languages, and when I do what it say it go right back...

GetHuman3052087's customer service issue with Sony from June 2019

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The issue in GetHuman3052087's own words
My PSP shows blue screen with ten languages, and when I do what it say it go right back where it were. What can be done?
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Sony

Customer service issue
Reported by GetHuman3052087
Jun 10th, 2019 - a mon ago
I have an issue with Sony too
Not resolved
Seen by 1 customer so far
Similar issue to 3571 others
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Timeline
GetHuman3052087 started working on this issue
Jun 10th 1:07pm