Sony WI-C*** failed to pair (frozen) * pilot light remains purple (does not turn on or off)

GetHuman-ferdied's Warranty claim issue with Sony from April 2019

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The issue in GetHuman-ferdied's own words
Pair the Sony WI-C*** wireless headset with my iPhone XR after charging the unit overnight. ... I purchased a Sony WI-C*** wireless headset on March **th. It stopped working * weeks post purchase. The indicator light remains purple in color. The unit does not turn on, does not turn off, and no longer pairs with my iphone. I would like to return the unit to Sony and get another brand new replacement unit.
It appears that other customers were having the same issues. The unit is only * weeks old and it failed on me.
I would like to return the faulty WI-C*** unit to Sony. I would like Sony to ship me a brand new replacement WI-C*** unit to my home address. I will provide this address upon request.
I have purchased numerous Sony products through the years. Never experienced issues with previous Sony products. I would like to continue supporting the Sony brand.
*). I tried charging the unit several times.**). I read online blogs and found out that other customers also experienced the same issue that I experienced.**). I tried pressing combination of different buttons.
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Sony

Sony WI-C***
Warranty claim issue
Reported by GetHuman-ferdied
Apr 23rd, 2019 - 3 years ago
Fixed
Seen by 17 customers so far
Similar issue to 2903 others
0 customers following this
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Timeline

GetHuman-ferdied started working on this issue
Apr 23rd, 2019 1:39pm
GetHuman-ferdied indicated the issue is not fixed yet.
Apr 23rd, 2019 7:54pm
GetHuman-ferdied indicated the issue is not fixed yet.
Apr 25th, 2019 2:02pm