I have a PlayStation * and I’ve always been logged on to my account, but my dad had it...

GetHuman2151668's customer service issue with Sony from February 2019

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The issue in GetHuman2151668's own words
I have a PlayStation * and I’ve always been logged on to my account, but my dad had it in his room for some months and then I finally asked for it back. When I did get it back, I logged on as usual and it told me to do this *-step verification thing and I had to type in a backup code but I couldn’t do it because I didn’t know it. So when I tried to retrieve it I seen that it had my old phone number saved on there instead of my new one so now I cannot get any of my codes because I don’t have the number. And so when that happened I looked up on how to remove it but because it logged me out I couldn’t go to the setting and do it like it said to.
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Sony

Customer service issue
Reported by GetHuman2151668
Feb 7th, 2019 - 3 mons ago
I have an issue with Sony too
Not resolved
Seen by 4 customers so far
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Timeline
GetHuman2151668 started working on this issue
Feb 7th 1:45am