Good Morning,**I have an old Sony DVD*video player that I bought probably ** years ago...

GetHuman-sevenyea's customer service issue with Sony from December 2018

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The issue in GetHuman-sevenyea's own words
Good Morning,**I have an old Sony DVD*video player that I bought probably ** years ago. Unfortunately I cannot find the paper work on this unit. **I love this player and have never had a moment's problem with it until the remote stopped working a few days ago. I've changed the batteries twice but it will not work. The player still works perfectly if I manually touch the buttons on the front. **The model number of the player is *******. *The number on the back of the remote is *A **W.**I am hoping that you will tell me that I can still purchase a replacement remote for this unit and from where. I truly hate to have to replace the entire unit as it has been trustworthy and a hard working unit for our entire family for a lot of years. **Thank you for any help you can offer me.**Sincerely,*Annette Huddle
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Sony

Customer service issue
Reported by GetHuman-sevenyea
Dec 9th, 2018 - 6 mons ago
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GetHuman-sevenyea started working on this issue
Dec 9th, 2018 5:01pm