Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jonholtz may need:
Name, Billing address, Order number, Email address, Phone number, and Where was the item purchased
The issue in GetHuman-jonholtz's own words
My Sony Headphones (MDR-XB***BT) were a great product at first and I was impressed with the sound quality. What I am not impressed with is the overall quality of the hinges and plastic frame of the headphones that have literally broke on * different occasions (different spots as well) within the last * months. I spent over $*** on these headphones and should not have to deal with gluing these back together. I was a sony loyalist, but I will be switching to BEATS. I would be more then happy to send a picture of the breaks.
GetHuman-jonholtz did not yet indicate what Sony should do to make this right.
I have an issue with Sony too
How GetHuman-jonholtz fixed the problem
We are waiting for GetHuman-jonholtz to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.