My Sony Headphones (MDR-XB***BT) were a great product at first and I was impressed with...

GetHuman-jonholtz's customer service issue with Sony from November 2018

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The issue in GetHuman-jonholtz's own words
My Sony Headphones (MDR-XB***BT) were a great product at first and I was impressed with the sound quality. What I am not impressed with is the overall quality of the hinges and plastic frame of the headphones that have literally broke on * different occasions (different spots as well) within the last * months. I spent over $*** on these headphones and should not have to deal with gluing these back together. I was a sony loyalist, but I will be switching to BEATS. I would be more then happy to send a picture of the breaks.
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Sony

Customer service issue
Reported by GetHuman-jonholtz
Nov 27th, 2018 - 9 mons ago
I have an issue with Sony too
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GetHuman-jonholtz started working on this issue
Nov 27th, 2018 3:29pm